All posts tagged audio conference
Very often, people hear the word ‘free’ and become immediately wary. There is, of course, the knee-jerk reaction that there’s no such thing as a free lunch. In this increasingly cynical, money-centric world filled with false promises and loopholes, it’s an understandable reaction. Still, having even given WHYPAY?’s website or blog a cursory glance, you would know that although we can make no promises about lunch, there is such a thing as a genuinely free conference call.
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Trying to fully understand the workings and benefits of any technologically-based service can be tricky if you have no real involvement in the industry, as professionals consider so much knowledge a given. That’s why here, we try to break things down a little more, so that you can understand exactly what WHYPAY? is offering, whether it’s suitable for you, and why it’s so great. Kindly sharing their rather considerable knowledge with us are Managing Director Martyn King, and Technical Director Simon Sharman.
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Interactive voice response (IVR) is a great tool with a bad rep. Despite its potential convenience and ease of use for companies and customers alike, setting up IVR is a task so rarely executed well, that it has become hated and dreaded by many. So what can you do to make your IVR system stand out from the hordes of ineffectual, repetitive, and confusing keypad-conversations that happen every day?
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A survey conducted by Accenture has yielded some pretty concerning results for the wellbeing of the technology industry. 28,000 consumers in 28 different countries were asked about their intentions and expectations regarding technology in the coming year, and the general impression seems to be one of disappointment, disillusion, and a lack of enthusiasm.
Less than half of all the respondents reported any intention to purchase a smartphone in the next year, dropping from 54% last year to 48% this year. Accenture has been conducting this survey for almost a decade, and this marks the very first time that any drop in the number of people intending to buy a smartphone has been found.
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A buzz is quickly growing around the term ‘LiFi’, but what is it actually all about? The quick version is, it’s a much, much, much faster version of WiFi – about 100 times faster, in fact, reaching up to 224GB/s. Li-Fi is an abbreviated form of ‘Light Fidelity’, which is the term given to this particular wireless connection. As its name suggests, it is an optical wireless communication, using visible light, infra-red, and near ultra-violet in the place of radio frequency waves. This means it can carry a great deal more information. In normal Visible Light Communication, LEDs (Light Emitting Diodes) are switched on and off rapidly – too rapidly for a human to notice. However, LiFi would involve keeping the LEDs switched on all the time, although they could be dim enough to be impossible to perceive by the naked eye. This, of course, means that LiFi will be a relatively energy efficient mode of communication.
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Recently published reports from CV-Library have revealed that customer services workers are in the worst paid sector, with the average income falling to 36.8% lower than the average income across the nation. This comes after another drop in the typical pay of a customer services worker, which has gone from £20,831 to £19,992 over the course of just one year. It is certainly not a great financial time to be working in contact centres.
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Technology is developing and multiplying at an incredible rate, with new improvements and innovations being made every day. As these changes occur, more and more people are able to perform the tasks necessary for their jobs without having to actually go into their place of work. As a consequence the way that we work is seemingly undergoing a revolution.
Working away from the office undoubtedly has its attractions to many people on a personal level, but how will it impact businesses’ success? Studies into these developments are frequently finding that working away from the office actually increases many employees’ productivity, making the move a great thing for a lot of companies.
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For years, Scandinavians have had a reputation for placing at least as much importance on their personal life and well-being as on their professional endeavours and expectations. One consequence of this concern has been the emergence of the 6-hour working day, which first became popular in the 1990s, and is having a resurgence today. But is it really feasible?
Erika Hellstrom, and many like her, the answer is yes. The theory is that working fewer hours means people are actually more productive within the time they do put in, and therefore get just as much done – if not more. It’s not just a case of clocking out of work early; Swedes are expected to completely omit social media, online shopping, personal calls, and other irrelevant activities from their work day. And as these pass-times have been found to eat up a massive 1.5 – 3 hours of the average American worker’s workday, as reported by The Atlantic, the maths adds up. Essentially, you’ll be spending the exact same amount of time working while at work. Just fewer hours squandered procrastinating in the office, and more freed up to spend as you wish.
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Going green has in the past decade become almost like the new ‘must-have’ accessory for businesses; neglect to take action at your peril, as it can cost you vital public esteem and positive branding. But is it something that should really concern you for your business?
In truth, that’s for you to decide. But the increasing urgency of protecting our planet is undeniable, and as we all live here, we should all be carrying our weight. Businesses contribute to mankind’s carbon footprint in innumerable ways, and cutting back wherever you can could end up making a huge difference – particularly as it would encourage your competitors and the companies you work with to follow in your footsteps, and could lead to positive actions being taken in all sorts of areas!
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If you have any role in the business environment – or even, increasingly, outside the business environment – you probably have some familiarity with conference calling, but you may be a little unclear on how it actually works. A conference call is like a telephone call, except that multiple people can be connected simultaneously. As you have likely experienced, all the participants dial into a conference bridge to get connected to the teleconference.
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