IVR tips – The good, the bad and the ugly

Interactive voice response (IVR) is a great tool with a bad rep. Despite its potential convenience and ease of use for companies and customers alike, setting up IVR is a task so rarely executed well, that it has become hated and dreaded by many. So what can you do to make your IVR system stand out from the hordes of ineffectual, repetitive, and confusing keypad-conversations that happen every day? Planning As with anything that you want done well, preparation is absolutely crucial. There are lots of steps you can take even before coming near starting to record your messages, which can help ensure your IVR system will be a success. […]

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Free internal communication tool: Get talking with Slack

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That is why we have scoured the web to find the best free services to help your business and to bring them to you weekly. In this edition business communication is in the spotlight with the hugely successful conversation tool, Slack. The importance of talking Communication is one of the most important aspects of creating a business and making it a […]

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Are people bored of tech?

A survey conducted by Accenture has yielded some pretty concerning results for the wellbeing of the technology industry. 28,000 consumers in 28 different countries were asked about their intentions and expectations regarding technology in the coming year, and the general impression seems to be one of disappointment, disillusion, and a lack of enthusiasm. Less than half of all the respondents reported any intention to purchase a smartphone in the next year, dropping from 54% last year to 48% this year. Accenture has been conducting this survey for almost a decade, and this marks the very first time that any drop in the number of people intending to buy a smartphone […]

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Free online chat tools with LivePerson

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly. This week we look at how you could add another string to your customer service bow with online chat tool LivePerson. Why use live chat? More than ever, companies are finding that they cannot limit themselves to a […]

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Free social media management: Look after your customers with Hootsuite

Social Media can be one of the best tools for spreading knowledge of your brand. A single post that goes viral could suddenly mean your company name is on the lips of millions of potential customers. However, a poorly managed channel can be a thorn in your virtual side. The benefits of social media Having a social media presence grants your company a number of benefits that may not be evident straight away. These include; Audience reach – By growing our audience, social media gives you the potential to reach a vast amount of people for potentially minimal expense. With users generally in the hundreds of millions, no other channel […]

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How to avoid death by PowerPoint

PowerPoint presentations have become a staple of everyday office life, with the programme – or similar software – being fired up almost every time anybody has to present to colleagues, bosses, investors, and so on. While there are undoubtedly brilliant reasons why this type of presentation gets so much use, in many cases it has become a worn-out, monotonous, unhelpful chore which fills most of us with dread as the ‘View Slide Show’ button is hit. So what can you do to avoid inflicting this same horrifying tedium on your audience?   Get your audience in the know before you even start A great way to make PowerPoints less baffling […]

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