WHYPAY? Features

paul_lee.jpg

NAMDET: A case study

The National Association of Medical Device Training, or NAMDET, is an organisation which carries out the invaluable work of ensuring that healthcare professionals are fully trained to use all kinds of specialist equipment in their work to look after people’s health. In this capacity, the organisation is crucial to ensuring the safety and care of patients across the country and spanning different medical fields. Because of the sheer spread of their reach, the large and varied membership (from medical engineers to risk and governance managers and nursing staff to operating department practitioners), as well as the instructive nature of their work, there’s no doubt that to the people at NAMDET, good communication is key.

Read more »
Gabi JamesNAMDET: A case study
nathan-anderson-472397-1.jpg

How teleconferencing helped spread Christmas cheer

The festive period has drawn to a close, meaning many of us are returning to work, healthy-eating, money-saving and generally re-introducing the moderations and self-control which allows us to function as adults.

For a lot of people, the break was a very welcome one and brought with it much-needed respite from meetings, deadlines and the sometimes dreaded conference call. With all the mistakes which people continue to frequently make when teleconferencing, it’s not a wonder that some of us can hardly help but roll our eyes when we hear of one being scheduled.

Read more »
Gabi JamesHow teleconferencing helped spread Christmas cheer
hush-naidoo-382152.jpg

Teleconferencing and… medicine?

There is a very high chance that conference calling has become a part of your everyday professional life. This isn’t some sort of sweeping generalisation or narrow-minded view in which everybody works in a 9 to 5 office job.

In fact, teleconferencing has thrived across almost innumerable fields, proving itself useful to tutors and teachers – it was even the starting point of the phenomenon of Dr. Tyler DeWitt’s YouTube channel and the educational revolution to which it is contributing.

Read more »
Gabi JamesTeleconferencing and… medicine?
pana-vasquez-366033.jpg

Would you be better suited to working remotely?

Over four million people in the U.K. are estimated to work solely from home. This increase is due to the way we work evolving, meaning going into an office every day isn’t necessarily beneficial for every job role.

Though it may appear that it’s mainly the employees who are better off for working remotely, employers also benefit massively as they require less office space and can therefore cut costs of rent significantly. Advancing technology means it is extremely easy for workers to contact the office from wherever they may be, thus driving the rising number of people working from home.

Read more »
Carmen JamesWould you be better suited to working remotely?
brian-kostiuk-400942-1.jpg

Why record conference calls?

There is nothing more frustrating in a conference than trying to furiously scribble down notes faster than the speaker delivers them. Equally as frustrating is trying to decipher someone else’s hieroglyphic-like scrawls post meeting. If you want to avoid having to resort to either of these then this post is for you.

A large number of us don’t fully understand the power of using call recording until it is too late. The instant we realise that our note taking skills are abysmal, vital information is missing or something which was said has been misheard entirely are times we wish we could go back and hear all the information again.

Read more »
Gabi JamesWhy record conference calls?
rawpixel-com-315191.jpg

Why do some people think they can’t work remotely?

These days, it is easier than ever to get work done far from an uncomfortable office chair, labelled stapler or communal kitchen. Thanks to new technologies like Virtual Reality, as well as less recent developments like the humble telephone, we can stay in touch and on the ball pretty much around the clock, from anywhere in the world.

And yet, a lot of people continue to face the daily slog into work every single weekday morning. In fact, according to the Office of National Statistics, the amount of people who commute into an office every day comprises a huge majority of the country’s professionals, with the figure coming in at around 86%.

Read more »
Gabi JamesWhy do some people think they can’t work remotely?
lim-changwon-1461.jpg

Cloud contact centres

Cloud contact centres allow you to save time and money on finding the people and technology required for a call centre. Instead, your contact centre is cloud-based, meaning that people from anywhere in the world can be answering your calls at any given time, without them having to be in your office. Instead of building up your own contact centre, you can focus on your core business.

Read more »
Carmen JamesCloud contact centres
rita-morais-108397.jpg

What’s the best time for marketing calls?

Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, switch on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you have to have some level of confidence that there will be somebody at the other end of the line with the ability, willingness, and time to answer the phone and have a conversation at that moment. Telemarketing also comes with its own laws, and businesses who choose to ignore or flout these regulations put themselves at risk of incurring fines of £500,000 from Ofcom and the Information Commissioner’s Office, telemarketing’s regulating bodies. Make sure you know the telemarketing rules, and avoid fines.

Read more »
Gabi JamesWhat’s the best time for marketing calls?
rachael-crowe-62006.jpg

How screen sharing could improve your conference calls

Screen sharing can be an extremely powerful tool for businesses as it provides the option of hosting online meetings with clients or business associates remotely.

This can not only save time for those involved but also significantly reduce travel costs, allowing companies to set up meetings at the push of a button with participants across the globe.

 

Read more »
Carmen JamesHow screen sharing could improve your conference calls
estee-janssens-418169.jpg

Common conference call mistakes to avoid

Conference calls remain one of the most popular and most powerful communication tools available, and their place as a staple part of most businesses’ coherence and communication has been largely unchallenged. A big part of this is doubtless the ease of accessibility which they provide. You don’t need WiFi, you don’t need a camera or any other specialist technology, you don’t need to be in any specific location – all you need is a telephone, be it landline or handheld.

Read more »
Gabi JamesCommon conference call mistakes to avoid