WHYPAY? Features

charisse-kenion-M-3QjN7PONM-unsplash-scaled-e1586164934660.jpg

Dual-tone Multi-Frequency (DTMF) – Explanation and common issues

The use of DTMF is prevalent across telephone networks for things such as selecting Interactive Voice Response (IVR) customer service menu choices, entering digits to check your bank account balance or paying a bill, and for accessing conference services like WHYPAY?.

So what is DTMF?

As its name suggests, it is a combination of high and low frequency tones that when selected via a digit on your telephone keypad, transmits the identity of that digit as a pair of frequencies.

Read more »
GabiDual-tone Multi-Frequency (DTMF) – Explanation and common issues
abacus-addition-arithmetic-1019470.jpg

Showing our working: How we calculate how much you save on conference calls

Here at WHYPAY? we calculate how much money our users are saving on conference calls by comparing the cost of calling our 03 number (usually FREE) with the costs of calling 6 other popular conference providers in the UK.

Many alternative UK services provide a dial-in number that has a high per minute cost. WHYPAY? on the other hand provides a UK 03 dial-in number. The charges associated with an 03 number are the same as a bog-standard UK 01 or 02 number. This means calls are included in any free calls/minutes on ALL UK mobile and landline networks. Whether it’s unlimited daytime and evening minutes on a BT landline contract, or 4000 minutes per month on an EE mobile plan – calls to WHYPAY? must be included in your allowance.

Read more »
ElliotShowing our working: How we calculate how much you save on conference calls
nathan-dumlao-pMW4jzELQCw-unsplash-scaled-e1581672451622.jpg

Teleconference Options: Find your perfect solution

By now, we all know how useful conference calls can be, and how they can benefit your business. Given how powerful this simple communications tool is, it’s extremely popular. Plus, as we all try to do our bit to protect the planet, cutting down on commutes is a growing priority.

There are now lots of different teleconference bridges to choose from. Trying to pick from a bunch of teleconference options can become a bit tricky. If you’re feeling overwhelmed by choice, answer the questions below to find which teleconference option is the best fit for you. For those who already know they want to use free conference calls, there are still lots of teleconference options. To get you started, you can look at our round-up of the best free conference call services in the UK.

 1. What is more important to you as you consider teleconference options:
a) reliability and accessibility, or b) sophisticated collaboration tools?

a) reliability and accessibility

Every teleconference is unique, and has its own set of needs. That’s why it’s so great that there are so many teleconference options! The features you’ll want will depend massively on the purpose of the call, and on its participants. If your call is for a simple debrief after an event, or a weekly update with your team, you might not need a lot of fancy tools. You might essentially just be talking, but all or some of your team want to work remotely.

Read more »
GabiTeleconference Options: Find your perfect solution
mihai-surdu-T2yEkqjJwkA-unsplash-e1569977994591.jpg

Should you use an 03 phone number for business?

Why should you consider an 03 phone number for business? Running a business means you’re already making a lot of decisions a lot of the time. And each decisions requires you to weigh up different factors. You’re balancing costs, time, demands on your employees, maintaining your brand, and – probably most importantly – customer experience and satisfaction. One key part of providing all-important excellent customer service is ensuring your company is reachable. These days, that’s easily achievable.

Read more »
GabiShould you use an 03 phone number for business?
helena-hertz-wWZzXlDpMog-unsplash-e1569720188289.jpg

Custom branded conference calls for the ultimate first impression

Personalisation is the word of the moment. In all things, we are leaning into individualism. People are increasingly comfortable with, even encouraged to embrace, the things that make them unique. And in turn, they want the things they have to be unique. Likewise, as markets become saturated and competitive, protecting and promoting your company’s brand is imperative. One step in making a fabulous first impression and ensuring your brand isn’t diluted is to use branded conference calls.

Do first impressions matter?

It might be somewhat of a tired truism to say that you don’t get a second chance at a first impression. But that doesn’t make it any less vital – particularly for businesses. The fact is, first impressions are made in a matter of seconds, but they can have a seriously long-lasting impact. In fact, a Harvard study found that fleeting and silent first impressions moulded people’s permanent feelings.

Read more »
GabiCustom branded conference calls for the ultimate first impression
Screen-Shot-2019-08-29-at-13.17.19-e1567081064709.png

Will voice calls become obsolete?

The past couple of decades have seen more inventions than any age. Speed of development is constantly accelerating, as innovations and ideas build on each other. But this also means we abandon more technology more quickly. As the newest thing is unveiled, it often replaces what came before. Devices and techniques fall to the wayside. With the plethora of communication technology available, will voice calls become obsolete?

Is there cause for concern that voice calls will become obsolete?

Communications technology and fashion – more connected than you think

We all remember the tremendous boom of the Blackberry. In the noughties, it followed flip phones and spy-esque miniature laptops like the LG Vx9900 which fuelled the trend for QWERTY keyboards and helped secure Blackberry’s place as the *it* phone. Celebrities were constantly spotted with them. Even the President of the most powerful country in the world, Barack Obama, publically pledged his allegiance to Blackberry.

Read more »
GabiWill voice calls become obsolete?
robert-anasch-ZFYg5jTvB4A-unsplash-e1563121292561.jpg

Are there viable alternatives to PowWowNow?

It’s a simple (and important question). Why even look at alternatives to PowWowNow if making the change won’t reap any rewards?

But each conference call provider is different, despite most offering the same basic functionality. There is huge variation in important factors like ease of use, call quality and call charges for your participants. PowWowNow’s costs are fairly reasonable as long as you’re savvy about which dial-in number you use, but there are so many other factors to consider too.
 

Things to consider

What do customers say about the service?
Look for testinomials and Check review sites like Trustpilot to get a more objective view of the service.

Is the service easy to use?
This is one of the most important traits for your conference participants.

Whats the call quality like, especially on larger conference calls?
Do customer reviews mention any interference or connection problems?

Would you like custom branded conference calls for a professional feel?
A small number of providers (including WHYPAY?) offer this, and for less than you might think!

Does it offer all the features you require, such as call recording?

 

Is WHYPAY? a great alternative to PowWowNow?

At WHYPAY?, we believe our free conference calls are a great alternative to PowWowNow. Here’s why…

 

Dial-in numbers count

A really important aspect of browsing alternatives to PowWowNow is considering different providers’ dial-in numbers. These can be key determinants in how much you and your participants pay. They’re just the telephone numbers you dial to join the call. Therefore, they can have service charges and connection fees.

PowWowNow recently introduced an 03 number for dialling into conferences from the UK, which we’ve been championing for years! Kudos! But watch out for the additional shared cost numbers which can confuse things a little, and may lead to unnecessary call charges if you don’t know what you’re doing.

At WHYPAY? we keep things simple – with an 03 number for all UK mobile and landline callers, and an 02 or 01 number for international participants. This makes call charges much easier to understand, and you can rest assured that (unlike with PowWowNow’s service numbers) there are never going to be any charges added by WHYPAY? for the call. More information on call charges here.

 

Custom branding

As an alternative to PowWowNow, WHYPAY? also boasts some extras in its paid plans. Custom branding lets you tailor your callers’ experience to reflect your company. You can upload a custom welcome greeting, which can be professionally recorded for a one-off £85 fee. Of course, you choose from a range of tracks for your waiting music too. You can also customise the conference invitations you send from your account by uploading your company logo and colour scheme.

More on custom branding

 

Call recording

Our Pro and Plus plans feature an alternative to the popular PowWowNow recording feature. When you choose to host your conference calls with WHYPAY?, you’ll have the ability to record any conference and download the call within 14 days for complete convenience.

For more information, visit our conference call features page.
 

WHYPAY?

Trying out WHYPAY? as your new conference call provider doesn’t require any kind of sacrifice. Whether you want simple, hassle-free and zero cost conference calls, or have larger-scale teleconferencing needs, WHYPAY? has you covered. And with a stellar Trustpilot profile, the idea of taking a risk disappears… We have thousands of happy customers who can’t believe how simple, reliable, clear and affordable WHYPAY? truly is. We want to restore your faith that exciting things needn’t always be too good to be true.
 

Don’t just listen to us, listen to our customers

Take a look at these 5-star reviews from our users.

Kathy is keen to emphasise our reliability and trustworthiness, and how great the service is for charities and non-profits:

Delivers exactly what is promised. Great, reliable service, deliver exactly what they claim. Great for our not-for-profit business and sector.

Mike loves the reliability, too, as well as how easy WHYPAY? is to use:

Simple to set up and delivers a very reliable service.

Are you ready to take the plunge into the world of WHYPAY? You’ve got nothing to lose. Creating your first conference call with us is easy – simply sign up today and we’ll take care of the rest.

 

Browse our lastest, unfiltered reviews

 


 
Create your first WHYPAY? teleconference today by clicking the button below. Or click onto our homepage, or the plans section to browse our offerings.
 
Create a FREE Teleconference  

Could the grass be greener on the other side?

It’s often said that big risk brings big rewards. The business world is one in which courage and innovation are particularly valued. Stories are rife about entrepreneurs who pushed boundaries, staged Jerry Maguire-esque walk-outs or resolutely ignored all advice and conventions. In fact, such stories often relate to some of the biggest names out there. There are even Harvard scientists who say being a rebel is a key characteristic of leaders, while so-called ‘troublemakers’ are deemed prime candidates to become entrepreneurs in adult life. You could easily move outside your comfort zone today by considering the alternatives to PowWowNow.
 

Thinking ouside the box pays – but cockiness doesn’t

Thinking outside the box, daring to rethink the rules, and having the courage in your convictions to follow through even when you’re told ‘no’ are clearly valuable qualities. Humility has its place too, though. That same Harvard professor’s explanations also draw from the Zen Buddhist philosophy ‘sho shin’, which refers to the idea of having a beginner’s mind. It’s been usefully laid out by Suzuki Roshi, a monk, in the iconic text Zen Mind, Beginner’s Mind. Considering yourself an expert can actually be damaging to how you conduct business. People get comfortable and complacent. Their thinking ceases to be fresh, they stop pushing boundaries, they don’t look for new opportunities or resources because ‘if it ain’t broke don’t fix it’.

And this is can be a truly fatal pitfall. It can have dire consequences for you, your business, and your customers. That’s not to say this philosophy only applies to business: even within the charitable sector, many are all too ready to remain in the comfortably familiar. This has led to the sector’s infamous failure to keep up with technological developments.

 

What’s this got to do with alternatives to PowWowNow?

You might be asking yourself what any of this has to do with PowWowNow or conference calls. But we use lots of tools for communication and there are lots of providers out there. The pitfalls of sticking with what you know rather than branching out to a potentially better option apply to conference call solutions too.

There are a small number of extremely popular conference call services in the UK, and many businesses stick with the same service (such as PowWowNow) for years. Given how integral conference calling is to businesses, this is both logical and absurd.

On the one hand, it makes sense to fall into a safe pattern with something that you’re doing every day – and for many, teleconferencing is a daily occurrence, particularly if they work remotely or travel for work.

On the other, surely something that is so pivotal to your company needs to be the best it can. So why just accept the standard option rather than researching the best conference call providers? Why not consider customer reviews, for example, and see if your current provider stacks up to the competition. Choosing the default option isn’t always the best route for your business.

If you’ve been using a provider other than WHYPAY? and experienced issues with call quality or ease of use, you may find that your calls run much more smoothly with us. We’re consistently praised by our users for these qualities, and you’ve got nothing to lose by swapping a few of your usual conference calls to WHYPAY? to test things out yourself.

 
Create a FREE Teleconference  

Read more »
GabiAre there viable alternatives to PowWowNow?
fireworks.jpg

Why you should have a free WHYPAY? account

You might have noticed that our quick conference facility has changed and we now request that you create a free WHYPAY? account if you want to add new conference rooms. We are running a two week trial to understand the impact of asking users to create accounts on the use of advanced features such as call recording, call scheduling and participant announcements – all of which are completely FREE!

We can assure you the sign-up process is pain-free and extremely quick and easy. Simply click the link in the email we send with your conference room details, set your password and voila! You are the proud owner of a free WHYPAY? teleconferencing account.

Read more »
GabiWhy you should have a free WHYPAY? account
paul_lee.jpg

NAMDET: A case study

The National Association of Medical Device Training, or NAMDET, is an organisation which carries out the invaluable work of ensuring that healthcare professionals are fully trained to use all kinds of specialist equipment in their work to look after people’s health. In this capacity, the organisation is crucial to ensuring the safety and care of patients across the country and spanning different medical fields. Because of the sheer spread of their reach, the large and varied membership (from medical engineers to risk and governance managers and nursing staff to operating department practitioners), as well as the instructive nature of their work, there’s no doubt that to the people at NAMDET, good communication is key.

Read more »
GabiNAMDET: A case study
nathan-anderson-472397-1.jpg

How teleconferencing helped spread Christmas cheer

The festive period has drawn to a close, meaning many of us are returning to work, healthy-eating, money-saving and generally re-introducing the moderations and self-control which allows us to function as adults.

For a lot of people, the break was a very welcome one and brought with it much-needed respite from meetings, deadlines and the sometimes dreaded conference call. With all the mistakes which people continue to frequently make when teleconferencing, it’s not a wonder that some of us can hardly help but roll our eyes when we hear of one being scheduled.

Read more »
GabiHow teleconferencing helped spread Christmas cheer