WHYPAY? Features

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Dual-tone Multi-Frequency (DTMF) – Explanation and common issues

The use of DTMF is prevalent across telephone networks for things such as selecting Interactive Voice Response (IVR) customer service menu choices, entering digits to check your bank account balance or paying a bill, and for accessing conference services like WHYPAY?.

So what is DTMF?

As its name suggests, it is a combination of high and low frequency tones that when selected via a digit on your telephone keypad, transmits the identity of that digit as a pair of frequencies.

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GabiDual-tone Multi-Frequency (DTMF) – Explanation and common issues
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Showing our working: How we calculate how much you save on conference calls

Here at WHYPAY? we calculate how much money our users are saving on conference calls by comparing the cost of calling our 03 number (usually FREE) with the costs of calling 7 other popular conference providers in the UK.

Many alternative UK services provide a dial-in number that has a high per minute cost. WHYPAY? on the other hand provides a UK 03 dial-in number. The charges associated with an 03 number are the same as a bog-standard UK 01 or 02 number. This means calls are included in any free calls/minutes on ALL UK mobile and landline networks. Whether it’s unlimited daytime and evening minutes on a BT landline contract, or 4000 minutes per month on an EE mobile plan – calls to WHYPAY? must be included in your allowance.

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ElliotShowing our working: How we calculate how much you save on conference calls
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Teleconference Options: Find your perfect solution

By now, we all know how useful conference calls can be, and how they can benefit your business. Given how powerful this simple communications tool is, it’s extremely popular. Plus, as we all try to do our bit to protect the planet, cutting down on commutes is a growing priority.

There are now lots of different teleconference bridges to choose from. Trying to pick from a bunch of teleconference options can become a bit tricky. If you’re feeling overwhelmed by choice, answer the questions below to find which teleconference option is the best fit for you. For those who already know they want to use free conference calls, there are still lots of teleconference options. To get you started, you can look at our round-up of the best free conference call services in the UK.

 1. What is more important to you as you consider teleconference options:
a) reliability and accessibility, or b) sophisticated collaboration tools?

a) reliability and accessibility

Every teleconference is unique, and has its own set of needs. That’s why it’s so great that there are so many teleconference options! The features you’ll want will depend massively on the purpose of the call, and on its participants. If your call is for a simple debrief after an event, or a weekly update with your team, you might not need a lot of fancy tools. You might essentially just be talking, but all or some of your team want to work remotely.

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GabiTeleconference Options: Find your perfect solution
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Should you use an 03 phone number for business?

Why should you consider an 03 phone number for business? Running a business means you’re already making a lot of decisions a lot of the time. And each decisions requires you to weigh up different factors. You’re balancing costs, time, demands on your employees, maintaining your brand, and – probably most importantly – customer experience and satisfaction. One key part of providing all-important excellent customer service is ensuring your company is reachable. These days, that’s easily achievable.

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GabiShould you use an 03 phone number for business?
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Custom branded conference calls for the ultimate first impression

Personalisation is the word of the moment. In all things, we are leaning into individualism. People are increasingly comfortable with, even encouraged to embrace, the things that make them unique. And in turn, they want the things they have to be unique. Likewise, as markets become saturated and competitive, protecting and promoting your company’s brand is imperative. One step in making a fabulous first impression and ensuring your brand isn’t diluted is to use branded conference calls.

Do first impressions matter?

It might be somewhat of a tired truism to say that you don’t get a second chance at a first impression. But that doesn’t make it any less vital – particularly for businesses. The fact is, first impressions are made in a matter of seconds, but they can have a seriously long-lasting impact. In fact, a Harvard study found that fleeting and silent first impressions moulded people’s permanent feelings.

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GabiCustom branded conference calls for the ultimate first impression
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Will voice calls become obsolete?

The past couple of decades have seen more inventions than any age. Speed of development is constantly accelerating, as innovations and ideas build on each other. But this also means we abandon more technology more quickly. As the newest thing is unveiled, it often replaces what came before. Devices and techniques fall to the wayside. With the plethora of communication technology available, will voice calls become obsolete?

Is there cause for concern that voice calls will become obsolete?

Communications technology and fashion – more connected than you think

We all remember the tremendous boom of the Blackberry. In the noughties, it followed flip phones and spy-esque miniature laptops like the LG Vx9900 which fuelled the trend for QWERTY keyboards and helped secure Blackberry’s place as the *it* phone. Celebrities were constantly spotted with them. Even the President of the most powerful country in the world, Barack Obama, publically pledged his allegiance to Blackberry.

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GabiWill voice calls become obsolete?
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Are there viable alternatives to PowWowNow?

It’s often said that big risk brings big rewards. The business world is one in which courage and innovation are particularly valued. Stories are rife about entrepreneurs who pushed boundaries, staged Jerry Maguire-esque walk-outs or resolutely ignored all advice and conventions. In fact, such stories often relate to some of the biggest names out there. There are even Harvard scientists who say being a rebel is a key characteristic of leaders, while so-called ‘troublemakers’ are deemed prime candidates to become entrepreneurs in adult life. You could easily move outside your comfort zone today by considering the alternatives to PowWowNow.

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GabiAre there viable alternatives to PowWowNow?
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Why you should have a free WHYPAY? account

You might have noticed that our quick conference facility has changed and we now request that you create a free WHYPAY? account if you want to add new conference rooms. We are running a two week trial to understand the impact of asking users to create accounts on the use of advanced features such as call recording, call scheduling and participant announcements – all of which are completely FREE!

We can assure you the sign-up process is pain-free and extremely quick and easy. Simply click the link in the email we send with your conference room details, set your password and voila! You are the proud owner of a free WHYPAY? teleconferencing account.

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GabiWhy you should have a free WHYPAY? account
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NAMDET: A case study

The National Association of Medical Device Training, or NAMDET, is an organisation which carries out the invaluable work of ensuring that healthcare professionals are fully trained to use all kinds of specialist equipment in their work to look after people’s health. In this capacity, the organisation is crucial to ensuring the safety and care of patients across the country and spanning different medical fields. Because of the sheer spread of their reach, the large and varied membership (from medical engineers to risk and governance managers and nursing staff to operating department practitioners), as well as the instructive nature of their work, there’s no doubt that to the people at NAMDET, good communication is key.

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GabiNAMDET: A case study
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How teleconferencing helped spread Christmas cheer

The festive period has drawn to a close, meaning many of us are returning to work, healthy-eating, money-saving and generally re-introducing the moderations and self-control which allows us to function as adults.

For a lot of people, the break was a very welcome one and brought with it much-needed respite from meetings, deadlines and the sometimes dreaded conference call. With all the mistakes which people continue to frequently make when teleconferencing, it’s not a wonder that some of us can hardly help but roll our eyes when we hear of one being scheduled.

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GabiHow teleconferencing helped spread Christmas cheer