Would you be better suited to working remotely?

woman working remotely on laptop

Over four million people in the U.K. are estimated to work solely from home. This increase is due to the way we work evolving, meaning going into an office every day isn’t necessarily beneficial for every job role. Though it may appear that its mainly the employees who are better off for working remotely, employers also benefit massively as they require less office space and can therefore cut costs of rent significantly. Advancing technology means it is extremely easy for workers to contact the office from wherever they may be, thus driving the rising number of people working from home. Higher productivity rates than office workers While office workers are […]

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Why record conference calls?

There is nothing more frustrating in a conference than trying to furiously scribble down notes faster than the speaker delivers them. Equally as frustrating is trying to decipher someone else’s hieroglyphic-like scrawls post meeting. If you want to avoid having to resort to either of these then this post is for you… A large number of us don’t fully understand the power of using call recording until it is too late. The instant we realise that our note taking skills are abysmal, vital information is missing or something which was said has been misheard entirely are times we wish we could go back and hear all the information again. If […]

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How to avoid productivity-killer scenarios in meetings

Whether they are something we find enjoyable or not, meetings are an inevitable aspect of life in the business world. Thankfully, if meetings are run properly, we can come away from them feeling extremely positive and productive as they can help us collaborate as a team, save time and money and generate innovative ideas. Unfortunately however, not every business meeting accomplishes these outcomes. Below is a list of three common scenarios which can hinder our productivity in meetings and even result in the team failing. It is possible nevertheless, to get your meetings back on track by implementing the right tools and techniques and through the use of proper planning. […]

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Why Do Some People Think They Can’t Work Remotely?

These days, it is easier than ever to get work done far from an uncomfortable office chair, labelled stapler or communal kitchen. Thanks to new technologies like Virtual Reality, as well as less recent developments like the humble telephone, we can stay in touch and on the ball pretty much around the clock, from anywhere in the world. And yet, a lot of people continue to face the daily slog into work every single weekday morning. In fact, according to the Office of National Statistics, the amount of people who commute into an office every day comprises a huge majority of the country’s professionals, with the figure coming in at […]

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Planning the perfect conference call

Conference calls are becoming a far more common occurrence for businesses today, with many executive members of staff taking part in at least one call a day. These calls can prove difficult for assistants to organise – participants are in different locations and people can accidentally dial a different number or forget the pin for the call. However arranging conference calls need not be a stressful experience, below are a few tips on how organisation can ensure the meeting runs smoothly. Schedule the call Before organising a conference call, it is vital that the date and time of it is suitable for everyone participating. It is important to get to grips […]

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Cloud contact centres

Cloud contact centres allow you to save time and money on finding the people and technology required for a call centre. Instead, your contact centre is cloud-based, meaning that people from anywhere in the world can be answering your calls at any given time, without them having to be in your office. Instead of building up your own contact centre, you can focus on your core business. They are certainly something worth considering, offering significant savings, stream-lined technology, and convenient scalability without you having to invest any money up front. You’ll be saved the need to buy, maintain, and upgrade hardware for your call centres, and you only need to […]

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What’s the best time for marketing calls?

Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, swtich on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you hae to have some level of confidence that there will be somebody at the other end of the line with the ability, […]

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One Woman’s Quest for a Healthy Work/Life Balance and How it Could Impact You

Everybody in the working world is constantly walking a tight-rope, teetering between leaning too far into their personal life and getting entirely sucked in to your work. Nobody wants to neglect the people and things that they love, but we are also desperate not to sacrifice professional efficiency and performance – in part to even be able to support the people and things we love. People have different ways of ensuring they are striking this balance in the best way possible. Some carve out particular days on which they shut down all work communication, others have rules about how many extra hours they’ll spend in the office each week, or […]

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Conference Call Drinking Game

OK, first of all let’s be very clear – we are in no way advocating getting intoxicated during office hours. That is a bad, bad idea. However, staying hydrated (or caffeinated…) can help to keep you alert and productive through what can be, and feel like, extremely long days at work. So when we say ‘drinking game’, we mean small sips of non-alcoholic beverages, with a strong recommendation of opting for water or a nice green tea/smoothie… Now, with the disclaimer out of the way, let us explain the premise of this game. You are probably familiar with the concept of a themed drinking game. Take a shot every time […]

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Improvements in Fundraising Standards

Data released this month in the Fundraising Regulator’s first annual report has revealed that the number of complaints received about fundraising activities has fallen in proportion to last year. This is extremely promising news, as concerns and complaints about fundraising had been increasing in frequency and vociferousness over recent years. In response to fundraising’s precarious public perception, efforts for regulation and transparency have been made by the charities, fundraisers, and regulators. And yet, until August, private-site fundraising was operating largely unpoliced. In March, a webinar was hosted by the National Council for Voluntary Organisations in which the policy manager of the Fundraising Regulator, Stephen Service, voiced his concerns regarding fundraising […]

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