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Latest news and views from WHYPAY?

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Should you hold conference calls or a video calls?

A lot of us often wonder about whether to choose conference calls or video calls. There are big benefits on both sides, and some shared across the two. After all, there’s no doubt that advancements in call technology have paved the way for new communication methods at work. They allow us to host keynote presentations from across the world, offering inclusivity to those with accessibility needs. Any type of group phone call also provides a sense of connection when teammates are working apart – something particularly valuable through COVID-related lockdowns and social distancing.

But while jumping on a video call has become a knee-jerk reaction for many, it’s not without its drawbacks. Video brings some complications that traditional conference calls simply don’t have. If you’re wondering whether to organise a conference call or video call, don’t forget that sometimes just picking up the phone is the better option.

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GabiShould you hold conference calls or a video calls?
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How to encourage conference call participation

With telecommuting become part and parcel of daily life, the need to encourage conference call participation is on all our radars. Whether you are a developer, manager, director or client, you will probably understand the challenges that conference call participation can pose. Meeting dynamics often solidify rather quickly, as extraverted participants take centre stage and readily express their opinions. Bolder characters may be excellent for producing new ideas. Unfortunately, though, it can cause participants who are more reserved to fade into the background. If you want to enhance your team’s productivity and unity, implementing some of the following solutions can work wonders. After all, we all want to learn how to have more effective conference calls.

Both the call’s leader and its participants can make a huge difference in encouraging conference call participation. Read on to discover some tips and tactics to improve your team’s conference call participation.

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GabiHow to encourage conference call participation
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How do you make a conference call more fun?

It’s Tuesday afternoon and you’re already four conference calls into the week. Of course, conference calls are important for so many businesses. But making conference calls more fun should be a bigger priority. Otherwise, they can become tedious and repetitive, and morale and productivity will drop.

Whether you’re working from home and need to catch up with colleagues, or you’re calling clients, these tips will help to make your next conference call more fun.

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GabiHow do you make a conference call more fun?
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How to improve unspoken communication on a conference call

Verbal signals are an important part of all communication. But conference call communication depends on verbal and non-verbal signalling. In the age of teleconferencing (and seemingly its glory year!), they’re vital signs into how successful an interaction is. You may be pitching to a prospective client, it may be your weekly team catch up, or you may be a director presenting to an entire department. No matter the purpose of the call, if you are trying to deliver an engaging conference call, getting clued up on non-verbal and verbal signals is crucial. They can indicate that somebody is losing interest. Picking up on these feelings gives you the chance to try and improve things.

Read through our guide about some of the ways to improve communication on a conference call, by reading signals that call participants aren’t invested. We’ll also advise on what to do to turn things around.

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GabiHow to improve unspoken communication on a conference call
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10 ways to be more effective on conference calls

Since last year, people are increasingly keen to learn how to hold effective conference calls. For those who lead team meetings, reflection is commonplace when it comes to making sure the valuable time spent together is as productive as possible. You might try different meeting structures or various frequencies of conference calls – you may even ask yourself ‘are conference calls effective at all?’. Balancing productivity with team engagement is the real challenge for meeting leaders. To find out how to achieve effective conference calls, read on to discover our top ten tips.

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Gabi10 ways to be more effective on conference calls
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The importance of audio quality on your conference call

Maximising the quality of your conference call is a top priority for many. After all, the importance of audio conferencing cannot be understated. Being one of the most popular means of business communication, teleconferencing and high quality conference calls ensure that a business meeting is more productive at virtually no loss to the company. It’s a solution to previous practices that have now proven unsustainable. For example, the prohibitive travel costs of a business meeting meant that a chunk of your company’s money was spent on logistics alone.

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GabiThe importance of audio quality on your conference call
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Has 2020 built more trust among teams?

One of the big debates of 2020 was whether we should trust employees who work from home. We all had to adjust to new ways of living in 2020, especially those of us who switched to remote work. Our old routines have given way to new ones. We’ve forged new means of communication that, even post-pandemic, we’ll still use. 

Thinking about traditional modes of working, perhaps the single biggest change is in the dynamic between colleagues. More specifically: how is your team dynamic affected when the members of that team are working remotely? A Forbes article published on 27th May goes some way in arguing that employers don’t trust people to work from home.

What does this mean for the future? Is there a fundamental distrust at the heart of WFH culture? Or has 2020 built more trust among teams and between the business owner and employee? 

Read our article to find out…

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GabiHas 2020 built more trust among teams?
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Is remote working the future? These businesses are making the switch

In late March, when the COVID-19 pandemic arrived in the UK, many businesses had to adapt to a remote working environment. From creative agencies to corporate lawyers, working from home soon became the norm.

Remote working certainly isn’t for everyone, and some businesses have embraced the change more than others. However, in a world of time-consuming commutes and expensive office spaces, this new way of working has been a breath of fresh air for some businesses.

As a result, these firms have recently switched to remote working permanently – here’s why.

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GabiIs remote working the future? These businesses are making the switch
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Five trends shaping the future of work

With the unpredictability that hit us in 2020, it’s no surprise you’re interested in knowing five trends shaping the future of work. The workplace as we know it has changed dramatically. Since the COVID-19 crisis, our working days are vastly different to what we’re used to and there are potentially more changes to come. 

 

Most rapid was our newfound working from home situations, of course – that’s a biggie. However, over the last decade or so there have been many trends shaping the future of remote work, some of which look set to shape the future of work entirely. 

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GabiFive trends shaping the future of work
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How to say ‘Merry Christmas’ around the world

Imagine being able to wish Christmas greetings in a number of different languages. What better way to spread Christmas cheer than with multilingual skills? Whether you’re speaking with business associates from abroad or you’re catching up with some far-flung family, wishing a simple ‘Merry Christmas’ in a different language is, at the very least, quite impressive. 

Did you know that vast numbers of cultures across the world celebrate Christmas? In fact, Christmas is observed in over 160 countries across the world (so you won’t run short of people to impress with your newfound talent). All jokes aside, lots of cultures will appreciate your well-wishes given that the Christmas period is often considered sacred. 

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GabiHow to say ‘Merry Christmas’ around the world