ofcom

All posts tagged ofcom

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Should you use an 03 phone number for business?

Why should you consider an 03 phone number for business? Running a business means you’re already making a lot of decisions a lot of the time. And each decisions requires you to weigh up different factors. You’re balancing costs, time, demands on your employees, maintaining your brand, and – probably most importantly – customer experience and satisfaction. One key part of providing all-important excellent customer service is ensuring your company is reachable. These days, that’s easily achievable.

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GabiShould you use an 03 phone number for business?
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How to make a conference call from landline phones

If you’re wondering how to make conference call from landline phones, you’re in luck. With the right service provider not only is it really easy, but it won’t cost you! To conference call on landlines, look for a conference call provider offering dial-in numbers. Ideally, these will be 03 numbers like WHYPAY?‘s, which are included in callers’ bundled minutes.

It’s true that these days, we seem to be using our mobiles for almost everything. There’s even been debate in recent years about whether we should replace desk phones in offices with mobile devices. But most of us are still regularly using landlines, whether personally, professionally or both. And in both capacities, we might want to hold conference calls.

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GabiHow to make a conference call from landline phones
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London Calling

If one hackneyed (sorry) punk rock reference wasn’t enough, this week we’re Going Underground. WHYPAY? is making a name for itself in the Old Smoke, helping all you notoriously busy Londoners to save some Mony Mony.

If you happen to be amongst the 1.37 billion people who are estimated to use the London underground, don’t ride the Train in Vain, keep your eyes peeled for our big red posters posing the same question upon which WHYPAY? was founded: why pay for telephone conference calls? When we offer the very same thing without asking you to spend a penny, there really is no sense in forking over your hard-earned money to ours competitors. It’s time to say Bye Bye Bad Man (and woman) and let them know you Won’t Get Fooled Again.

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GabiLondon Calling
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A brief history of 03 numbers

03 numbers are rooted in a truly positive and benevolent philosophy. They emerged in 2007, introduced by Ofcom, the industry regulator, to enable companies to lower the charges customers faced when trying to get in touch with them. 03 numbers allow private and public businesses and organisations to bear the brunt of the expense. Instead of being charged at a local rate like non-geographic 0845 numbers, or at the national rate like numbers beginning 0870, 03 numbers are charged at the same rate as a standard landline number would be – that is, any 01 or 02 number.

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GabiA brief history of 03 numbers
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02 access charge soon to be 45 pence per minute

On the 1st of July Ofcom introduced a highly significant change to the way we get charged for making certain telephone calls.

All calls to service numbers (that’s any number beginning with 084, 087, 09 or 118) are now charged differently: There’s an access charge (set by the network provider) and a service charge (set by the company you’re calling). More on service charges

O2 are set to bump up their access charge after initially setting it at 25 pence per minute. The new charge of 45 pence will come into effect on the 17th of August, and brings O2 closer to its competitors. When the new charging system was introduced by Ofcom, networks were given the freedom to set their access charge on a provided range, hence the variation in access charges seen between major UK networks. But as competing networks have revealed their charges, it seems some have been left tempted to adjust things.

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Gabi02 access charge soon to be 45 pence per minute
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Service numbers (084, 087, 09 and 118). Don’t get hit with hefty call charges!

On 1st July 2015 there was a significant change to the way you’re billed for calling numbers that begin with 084, 087, 09 or 118. These numbers, known as ‘service numbers‘ are used by companies of all types. Some conference call providers for example, use an 084 or 087 dial in number (although we certainly don’t – because we want you to be able to make conference calls for free!)

If you’re not sure how service numbers work, read on to find out more and make sure you don’t get a shock on your next phone bill!

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GabiService numbers (084, 087, 09 and 118). Don’t get hit with hefty call charges!
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We saved callers about £255,000 in May. Here’s how…

No matter who you are, where you are or what you are doing, saving money is always a good business idea – especially when there is no sacrifice involved. Similarly, conference calling is almost always a great tool for a business person, or even for personal use. So, saving money while using a tool which could hugely improve your business seems like the perfect move. That’s exactly what you can do with WHYPAY?

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GabiWe saved callers about £255,000 in May. Here’s how…
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Conference calling for prayer groups

The teleconference is a communication tool with immense power and a huge well of potential which has often, unfortunately, gone to waste. The problem is that many people perceive conference calling purely as a business tool, when in reality it has so much more to offer with a great deal of uses outside the office. From teachers, to sportspeople, to governments, or even prayer groups, conference calls are a unifying environment allowing a group of people with a common goal to collaborate and communicate. The world is constantly getting busier, quicker, and finding time can be really tricky, even for those with the strongest faith. That’s why prayer groups held over the phone can be such a great way to keep your religious community together, not to mention helping reduce damage to our planet.

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GabiConference calling for prayer groups
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Make a FREE conference call on your iPhone/Samsung/HTC/Nokia or any Other Device

In today’s money-driven environment, you might not believe that there’s a service which allows you to make conference calls from your mobile phone without having a charge appear on your monthly bill. But WHYPAY? is a service that can offer just that – free conference calls that are included in the minutes package you get with your mobile network.

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GabiMake a FREE conference call on your iPhone/Samsung/HTC/Nokia or any Other Device
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Free conference calls included in your bundled minutes

Conference calling is happening in all areas of life, and is not just reserved for the business world. Think about it; whatever it is you do, you can probably benefit from using a conference call every now and then to improve communication around your job, passion or hobby. But this shouldn’t mean you have to spend a great deal of money to keep in the loop. In fact, conference calls can be placed at absolutely no charge – as long as you know which conference call bridge to use.

Some companies claim to offer free teleconferencing, and then slip hidden costs in anywhere possible. Users of these so called “free” conferencing services can find themselves confused after receiving a large phone bill, all because they were using a premium rate number to dial in (see our article on how to avoid these tricks). If you see that the dial-in to a conference call uses premium rate numbers, you can expect to incur costs, and possibly very high ones.

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GabiFree conference calls included in your bundled minutes