Business Tips and Advice

IVR-Tips_preview.jpeg

IVR tips – the good, the bad and the ugly

Interactive voice response (IVR) is a great tool with a bad rep. Despite its potential convenience and ease of use for companies and customers alike, setting up IVR is a task so rarely executed well, that it has become hated and dreaded by many. So what can you do to make your IVR system stand out from the hordes of ineffectual, repetitive, and confusing keypad-conversations that happen every day?

Read more »
Gabi JamesIVR tips – the good, the bad and the ugly
FREE-INTERNAL-COMMUNICATION_preview.jpeg

Free internal communication tool: get talking with Slack

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That is why we have scoured the web to find the best free services to help your business and to bring them to you weekly.

In this edition business communication is in the spotlight with the hugely successful conversation tool, Slack.

Read more »
Elliot GreenFree internal communication tool: get talking with Slack
ARE-PEOPLE-BORED-OF-TECH_preview.jpeg

Are people bored of tech?

A survey conducted by Accenture has yielded some pretty concerning results for the wellbeing of the technology industry. 28,000 consumers in 28 different countries were asked about their intentions and expectations regarding technology in the coming year, and the general impression seems to be one of disappointment, disillusion, and a lack of enthusiasm.

Less than half of all the respondents reported any intention to purchase a smartphone in the next year, dropping from 54% last year to 48% this year. Accenture has been conducting this survey for almost a decade, and this marks the very first time that any drop in the number of people intending to buy a smartphone has been found.

Read more »
Gabi JamesAre people bored of tech?
FREE-ONLINE-CHAT_preview.jpeg

Free online chat tools with LivePerson

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly.

This week we look at how you could add another string to your customer service bow with online chat tool LivePerson.

Read more »
Elliot GreenFree online chat tools with LivePerson
FREE-SOCIAL-MEDIA-MANAGEMENT_preview.jpeg

Free social media management: Look after your customers with Hootsuite

Social Media can be one of the best tools for spreading knowledge of your brand. A single post that goes viral could suddenly mean your company name is on the lips of millions of potential customers. However, a poorly managed channel can be a thorn in your virtual side.

Read more »
Elliot GreenFree social media management: Look after your customers with Hootsuite
how-to-avoid-death-by-powerpoint_preview.jpeg

How to avoid death by PowerPoint

PowerPoint presentations have become a staple of everyday office life, with the programme – or similar software – being fired up almost every time anybody has to present to colleagues, bosses, investors, and so on. While there are undoubtedly brilliant reasons why this type of presentation gets so much use, in many cases it has become a worn-out, monotonous, unhelpful chore which fills most of us with dread as the ‘View Slide Show’ button is hit. So what can you do to avoid inflicting this same horrifying tedium on your audience?

Read more »
Gabi JamesHow to avoid death by PowerPoint
free-project-management-trello_preview.jpeg

Free project management: Organise your working life with Trello

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That is why we have scoured the web to find the best free services to help your business and to bring them to you weekly.

Read more »
Elliot GreenFree project management: Organise your working life with Trello
USING-SOCIAL_preview.jpeg

What does expanding Twitter to 10k characters mean to businesses?

Rumours are quickly spreading that in the next couple of months, Twitter will be increasing its character limit from 140 to almost 100 times that, with 10,000 seeming the likeliest figure – that is what the limit for Direct Messages was raised to, after all. Many of Twitter’s committed users were far from overjoyed by the news, but is their reaction justified? And how different are the consequences for personal accounts, compared with those representing businesses?

Read more »
Gabi JamesWhat does expanding Twitter to 10k characters mean to businesses?
FREE-SURVEY-DEVELOPMENT_preview.jpeg

Free survey development with SurveyMonkey

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That is why we have scoured the web to find the best free services to help your business and to bring them to you weekly.

Read more »
Elliot GreenFree survey development with SurveyMonkey
MANCHESTER-WINS-£10M_preview.jpeg

Manchester wins £10m for the Internet of Things

Manchester has recently triumphed over 22 entries across 34 cities, winning a government-backed competition with a prize of a £10m government grant to become a world leader in smart-city technology. Innovate UK’s Internet of Things competition aimed to find the best proposal for using smart technology to improve the public service’s within a city. The winner, Manchester’s CityVerve Project, has great plans for the £10m fund, which will propel the UK to the forefront of adoption of Internet of Things technology around the world, hopefully inspiring other cities to follow its lead.

Read more »
Gabi JamesManchester wins £10m for the Internet of Things