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NHS conference callers have saved £1.7m with WHYPAY?

It seems like every other week we’re reading another news story about how much funding the NHS is or isn’t receiving, how it’s spending the money it has, how it plans to spend the money it might be given… And of course, the more funding the NHS has to put towards treating patients and improving facilities, the better. That’s why we’re thrilled to be helping to reduce spending on NHS conference calls, so that there’s more to go around for the big stuff.

Obviously we know that good communication is vital to pretty much any venture or organisation, as people are becoming increasingly aware that teamwork and collaboration are key to success. Keeping everybody on track, informed and motivated is as necessary for the NHS as for any organisation, so we definitely don’t want its staff having to cut back on  conference calling. Equally, they shouldn’t have to revert to outdated, inefficient and slow methods of communication – something that has seemingly been acknowledged in the NHS’s final farewell to the fax machine. And we’ve already seen how helpful telecommunications can be in the medical world, and especially in making healthcare more accessible, so it’s far from surprising that the NHS would make great use of this wonderful communication tool.

But the problem is, teleconferencing can be costly. It’s important that everybody do their research before committing to any provider, taking into account your specific needs and budget. Of course, one particular requirement that NHS users would have is security. When you’re dealing with information as sensitive as people’s health, you want to have absolute confidence in the privacy of your calls.

 

Confidence in NHS conference calls’ security

With WHYPAY?, NHS staff can get free conference calls without compromising on security. We take the security of all our calls extremely seriously, and there are lots of measures in place to that end.

Only the organiser is able to see the conference call room and its entry PIN – it’s up to them who they share it with, guaranteeing that they are in total control of who can enter the virtual meeting room. Invites can be issued using the invitation system built into the WHYPAY? portal, or organisers can choose to share it via their own internal communications platform. In order for anybody to enter the call, they will have to know the 8-digit room code and the secure 4-digit PIN. That means that there are over a trillion possible permutations. By switching on the announcement feature, you can have the extra confirmation of exactly who has joined the call when.

Connections to our WHYPAY? portal are secured using modern cryptographic standards, such as TLS1.2 and modern cipher suites. All conference rooms also give you the ability to record the in-progress conference call if you so choose, providing you with a record of everything that has been said that you can then look back on whenever it’s necessary. Conference recordings are stored on segregated, secure file storage servers, housed in heavily access-controlled data-centres. Only specific employees are permitted access to our physical infrastructure.

Only the conference room organiser and specifically selected delegates can access these recordings, and all are required to have a WHYPAY? account. Anonymous access and direct links to conference call recordings is not supported in any way. All downloads must be done via the WHYPAY? Portal.

Call recordings are also automatically scheduled for deletion 14 days after the conclusion of a call. Users must download their calls during this time as once this period has elapsed, the recordings are deleted, and the sectors on disk overwritten to ensure complete erasure.

 

How many NHS conference calls is WHYPAY? hosting?

Given the high security of our calls, it’s no wonder that so many members of staff from the NHS have turned to WHYPAY? for their conference calling needs. In fact, 6.2% of our registered users are from the NHS. Over the past year, more than 35,000 calls placed to WHYPAY? were made to NHS owned conference rooms. That’s a lot of free teleconferencing!

 

How much money is the NHS saving on conference calls?

Since we started recording monthly cost savings for our users (at the beginning of 2015), we’ve saved callers almost £28m in unnecessary call charges to telephone conference services. On the assumption that the overall proportion of NHS / total users of the WHYPAY? service has remained constant at around 6%, we would estimate total savings NHS over the last four years of around £1.7m.

 

How can WHYPAY? save the NHS money?

And how exactly is WHYPAY? able to generate such impressive savings? Well, it’s because we don’t charge our users a penny for the service we provide. A lot of conference call providers claim to offer free conference calling, but when you look closely you start to find hidden costs popping up. Not so with WHPAY?. Because our conference calls are accessed via 03 numbers, callers only have to pay the costs of placing these calls. For most people, this means no cost at all as calls to 03 numbers are included in your bundled minutes. If you don’t have bundled minutes available, you’ll still only pay the standard rate for calls to a normal landline number.

Because of this, we’ve been able to help save the NHS a huge amount on its telecommunications bills. We’re really proud and pleased to think of how much extra good all that money can do to help care for people’s health. We think conference calling is truly important and valuable, but it should not be eating into a budget which could be put to such crucial, life-changing use. If you’re working with the NHS, why not join 14,000 colleagues who are already WHYPAY? users and help save the NHS even more money!

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NHS conference callers have saved £1.7m with WHYPAY?
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NHS conference callers have saved £1.7m with WHYPAY?
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The more funding the NHS has to put towards treating patients and improving facilities, the better. That’s why we’re thrilled to be helping to the NHS reduce it's spending on conference calls, so that there’s more to go around for the big stuff.
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Call Collective Ltd.
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Gabi JamesNHS conference callers have saved £1.7m with WHYPAY?
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