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All posts tagged 03 number

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Buzzing about WHYPAY? – BIBBA: A case study

BIBBA is the Bee Improvement and Bee Breeders’ Association first founded over half a century ago in 1964, under the title of the Village Bee Breeders’ Association. Few remain among us who are unaware of bees’ importance to the environment, and more specifically, have not heard of the planets’ imperative need to protect its bees. It’s therefore pretty clear that BIBBA’s work is crucial, and anything that can help its members to work and communicate cohesively is really valuable not just for BIBBA, not just for bees, but for the well-being of the world – if we do say so ourselves. After looking at how NAMDET put WHYPAY? to such great use, we talked to Nick Mawby of BIBBA to hear how teleconferencing helped them.

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Gabi JamesBuzzing about WHYPAY? – BIBBA: A case study
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NAMDET: A case study

The National Association of Medical Device Training, or NAMDET, is an organisation which carries out the invaluable work of ensuring that healthcare professionals are fully trained to use all kinds of specialist equipment in their work to look after people’s health. In this capacity, the organisation is crucial to ensuring the safety and care of patients across the country and spanning different medical fields. Because of the sheer spread of their reach, the large and varied membership (from medical engineers to risk and governance managers and nursing staff to operating department practitioners), as well as the instructive nature of their work, there’s no doubt that to the people at NAMDET, good communication is key.

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Gabi JamesNAMDET: A case study
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When is it time to end a conference call?

We have all experienced meetings which drag on far too long. In fact, so much so that 73% of professionals have time to do other work in meetings according to Atlassian, a productivity software company.

So how is it possible to know when it’s time to call it a day and hang up a conference call? Below are just a few of the classic signs that your call has gone on far too long.

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Carmen JamesWhen is it time to end a conference call?
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Teleconferencing and… medicine?

There is a very high chance that conference calling has become a part of your everyday professional life. This isn’t some sort of sweeping generalisation or narrow-minded view in which everybody works in a 9 to 5 office job.

In fact, teleconferencing has thrived across almost innumerable fields, proving itself useful to tutors and teachers – it was even the starting point of the phenomenon of Dr. Tyler DeWitt’s YouTube channel and the educational revolution to which it is contributing.

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Gabi JamesTeleconferencing and… medicine?
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Balancing work and leisure during the festive period

The season is upon us once again when every weekend is filled with reunions, parties and dinners. You’re seeing old friends and getting all the family back together again, maybe for the first time since the last holiday period.

Hopefully, you’ve managed to keep in touch , but we all know that striking a healthy balance between your commitment to your work and the time dedicated to your family is always a tricky area.

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Gabi JamesBalancing work and leisure during the festive period
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How to avoid productivity-killer scenarios in meetings

Whether they are something we find enjoyable or not, meetings are an inevitable aspect of life in the business world. Thankfully, if meetings are run properly, we can come away from them feeling extremely positive and productive as they can help us collaborate as a team, save time and money and generate innovative ideas. Unfortunately however, not every business meeting accomplishes these outcomes.

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Carmen JamesHow to avoid productivity-killer scenarios in meetings
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Planning the perfect conference call

Conference calls are becoming a far more common occurrence for businesses today, with many executive members of staff taking part in at least one call a day. These calls can prove difficult for assistants to organise – participants are in different locations and people can accidentally dial a different number or forget the pin for the call. However arranging conference calls need not be a stressful experience, below are a few tips on how organisation can ensure the meeting runs smoothly.

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Carmen JamesPlanning the perfect conference call
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Cloud contact centres

Cloud contact centres allow you to save time and money on finding the people and technology required for a call centre. Instead, your contact centre is cloud-based, meaning that people from anywhere in the world can be answering your calls at any given time, without them having to be in your office. Instead of building up your own contact centre, you can focus on your core business.

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Carmen JamesCloud contact centres
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What’s the best time for marketing calls?

Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, switch on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you have to have some level of confidence that there will be somebody at the other end of the line with the ability, willingness, and time to answer the phone and have a conversation at that moment. Telemarketing also comes with its own laws, and businesses who choose to ignore or flout these regulations put themselves at risk of incurring fines of £500,000 from Ofcom and the Information Commissioner’s Office, telemarketing’s regulating bodies. Make sure you know the telemarketing rules, and avoid fines.

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Gabi JamesWhat’s the best time for marketing calls?
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Conference call drinking game

OK, first of all let’s be very clear – we are in no way advocating getting intoxicated during office hours. That is a bad, bad idea.

However, staying hydrated (or caffeinated…) can help to keep you alert and productive through what can be, and feel like, extremely long days at work. So when we say ‘drinking game’, we mean small sips of non-alcoholic beverages, with a strong recommendation of opting for water or a nice green tea/smoothie…

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Gabi JamesConference call drinking game