Why should you consider an 03 phone number for business? Running a business means you’re already making a lot of decisions a lot of the time. And each decisions requires you to weigh up different factors. You’re balancing costs, time, demands on your employees, maintaining your brand, and – probably most importantly – customer experience and satisfaction. One key part of providing all-important excellent customer service is ensuring your company is reachable. These days, that’s easily achievable.Read more »
Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, switch on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you have to have some level of confidence that there will be somebody at the other end of the line with the ability, willingness, and time to answer the phone and have a conversation at that moment. Telemarketing also comes with its own laws, and businesses who choose to ignore or flout these regulations put themselves at risk of incurring fines of £500,000 from Ofcom and the Information Commissioner’s Office, telemarketing’s regulating bodies. Make sure you know the telemarketing rules, and avoid fines.Read more »
After the festive period, you might have had a few too many mince pies, and seen more questionable jumpers than you care to recall, but one thing you can never have too much of is family time. For many, who could do with learning a few tricks to take care of themselves as well as everyone else, the holidays become such a stressful period that family time is not quality time, and you’re left feeling like you barely got to have a real conversation with anybody. And even if you did, once or twice a year is not enough! You need to hear about how your uncle got on with that book, how your cousin’s trip across Europe was, whether your young nephew got the role in the school play.Read more »
A shortcode works like a regular telephone number, but it has one characteristic which makes it really special – its length. Shortcodes, as their name suggest, are shorter than most telephone numbers as they are made up of only 5-6 digits. The value of this is that it’s really easy for your customers, and prospective customers, to remember the number and get in touch with you.
Typically, businesses use shortcodes as a means of allowing customers to opt-in to their SMS marketing or feedback campaigns.Read more »
At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly.
This week we look at how you could add another string to your customer service bow with online chat tool LivePerson.Read more »
If you have any role in the business environment – or even, increasingly, outside the business environment – you probably have some familiarity with conference calling, but you may be a little unclear on how it actually works. A conference call is like a telephone call, except that multiple people can be connected simultaneously. As you have likely experienced, all the participants dial into a conference bridge to get connected to the teleconference.Read more »
On the 1st of July Ofcom introduced a highly significant change to the way we get charged for making certain telephone calls.
All calls to service numbers (that’s any number beginning with 084, 087, 09 or 118) are now charged differently: There’s an access charge (set by the network provider) and a service charge (set by the company you’re calling). More on service charges
O2 are set to bump up their access charge after initially setting it at 25 pence per minute. The new charge of 45 pence will come into effect on the 17th of August, and brings O2 closer to its competitors. When the new charging system was introduced by Ofcom, networks were given the freedom to set their access charge on a provided range, hence the variation in access charges seen between major UK networks. But as competing networks have revealed their charges, it seems some have been left tempted to adjust things.Read more »
On 1st July 2015 there was a significant change to the way you’re billed for calling numbers that begin with 084, 087, 09 or 118. These numbers, known as ‘service numbers‘ are used by companies of all types. Some conference call providers for example, use an 084 or 087 dial in number (although we certainly don’t – because we want you to be able to make conference calls for free!)
If you’re not sure how service numbers work, read on to find out more and make sure you don’t get a shock on your next phone bill!Read more »
In today’s money-driven environment, you might not believe that there’s a service which allows you to make conference calls from your mobile phone without having a charge appear on your monthly bill. But WHYPAY? is a service that can offer just that – free conference calls that are included in the minutes package you get with your mobile network.Read more »
Traditional desk phones have long had a place in almost every office space around the world. But their reign may well be coming to a close with the rise of a new business trend known as Bring Your Own Device, or BYOD. Many companies are allowing employees to carry out their work from their own laptops, smartphones and tablets rather than company-provided technology, a practice with many advantages, that can be very suitable for the right organisation. With the introduction of VoIP and BYOD, many of the things that office phones used to be necessary for – even conference calling – could easily be carried out from employees’ own devices. If you’re thinking about adopting this trend in your own work space, there are some things to consider in your decision-making.Read more »