number

All posts tagged number

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What’s the best time for marketing calls?

Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, switch on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you have to have some level of confidence that there will be somebody at the other end of the line with the ability, willingness, and time to answer the phone and have a conversation at that moment. Telemarketing also comes with its own laws, and businesses who choose to ignore or flout these regulations put themselves at risk of incurring fines of £500,000 from Ofcom and the Information Commissioner’s Office, telemarketing’s regulating bodies. Make sure you know the telemarketing rules, and avoid fines.

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Gabi JamesWhat’s the best time for marketing calls?
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Family is not just for Christmas: How to stay in touch all year round

After the festive period, you might have had a few too many mince pies, and seen more questionable jumpers than you care to recall, but one thing you can never have too much of is family time. For many, who could do with learning a few tricks to take care of themselves as well as everyone else, the holidays become such a stressful period that family time is not quality time, and you’re left feeling like you barely got to have a real conversation with anybody. And even if you did, once or twice a year is not enough! You need to hear about how your uncle got on with that book, how your cousin’s trip across Europe was, whether your young nephew got the role in the school play.

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Gabi JamesFamily is not just for Christmas: How to stay in touch all year round
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What is an SMS shortcode?

A shortcode works like a regular telephone number, but it has one characteristic which makes it really special – its length. Shortcodes, as their name suggest, are shorter than most telephone numbers as they are made up of only 5-6 digits. The value of this is that it’s really easy for your customers, and prospective customers, to remember the number and get in touch with you.

Typically, businesses use shortcodes as a means of allowing customers to opt-in to their SMS marketing or feedback campaigns.

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Gabi JamesWhat is an SMS shortcode?
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Free online chat tools with LivePerson

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly.

This week we look at how you could add another string to your customer service bow with online chat tool LivePerson.

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Elliot GreenFree online chat tools with LivePerson
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How a conference call bridge works: the technology behind conference calls

If you have any role in the business environment – or even, increasingly, outside the business environment – you probably have some familiarity with conference calling, but you may be a little unclear on how it actually works. A conference call is like a telephone call, except that multiple people can be connected simultaneously. As you have likely experienced, all the participants dial into a conference bridge to get connected to the teleconference.

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Gabi JamesHow a conference call bridge works: the technology behind conference calls
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02 access charge soon to be 45 pence per minute

On the 1st of July Ofcom introduced a highly significant change to the way we get charged for making certain telephone calls.

All calls to service numbers (that’s any number beginning with 084, 087, 09 or 118) are now charged differently: There’s an access charge (set by the network provider) and a service charge (set by the company you’re calling). More on service charges

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Elliot Green02 access charge soon to be 45 pence per minute
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Get up to date: changes to call charges that affect all of us

Today marks a significant change in the way you’re billed for calling numbers that begin with 084, 087, 09 or 118. These numbers, known as ‘service numbers’ are used by companies to offer services of all types. Some conference call providers for example, use an 08 dial in number (although we don’t do that because we want you to be able to make conference calls for free!). If you’re not up to date, read on to find out how the changes to call charges will affect you and your phone bill.

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Elliot GreenGet up to date: changes to call charges that affect all of us
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Make a FREE conference call on your iPhone/Samsung/HTC/Nokia or any Other Device

In today’s money-driven environment, you might not believe that there’s a service which allows you to make conference calls from your mobile phone without having a charge appear on your monthly bill. But WHYPAY? is a service that can offer just that – free conference calls that are included in the minutes package you get with your mobile network.

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Elliot GreenMake a FREE conference call on your iPhone/Samsung/HTC/Nokia or any Other Device
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Communication trends: should you replace your office phones with mobiles?

Traditional desk phones have long had a place in almost every office space around the world. But their reign may well be coming to a close with the rise of a new business trend known as Bring Your Own Device, or BYOD. Many companies are allowing employees to carry out their work from their own laptops, smartphones and tablets rather than company-provided technology, a practice with many advantages, that can be very suitable for the right organisation. With the introduction of VoIP and BYOD, many of the things that office phones used to be necessary for – even conference calling – could easily be carried out from employees’ own devices. If you’re thinking about adopting this trend in your own work space, there are some things to consider in your decision-making.

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Gabi JamesCommunication trends: should you replace your office phones with mobiles?
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Free conference calls – too good to be true?

By now, you might have heard all about the infinite benefits of integrating conference calling into your everyday working life. For many, though, the utility of a business tool is not the only factor that must be taken into consideration before making use of it – finance is often hugely important. But what about free business tools? That’s where WHYPAY? comes in, ensuring teleconferences are simple and affordable for everybody, whether for professional or personal use.

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Gabi JamesFree conference calls – too good to be true?