business advice

All posts tagged business advice

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Have your cake and meeting

At WHYPAY? we are firm believers in balance. Taking a holistic approach over black-and-white thinking seems to lead to the best results, and a little bit of anything in moderation is good. That’s why we endorse a flexible work schedule which combines remote working with face to face meetings, fuelled with a few morale-boosting eats and treats. From tasty vegan lemon drizzle cake at Tibits to a hearty lunch at Pret a Manger, we don’t shy away from eating while we work. And with the savings you’d make from using WHYPAY? for genuinely free conference calling, you can afford that extra slice of cake and a refilled mug.

Is remote working the right choice?

Before diving into advice on how (and where) to work remotely, it’s worth taking a look over some background information to help you decide whether it’s right for you and your place of work.

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Gabi JamesHave your cake and meeting
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Does customer service really count?

In today’s fast-paced, rough and ready world, do we still care about how we treat one another? Do feelings have any place in the professional world, or should we be shifting our attentions and budgets away from customer services in favour of delivering quantifiable results?

It’s understandable that some companies might consider the latter the most logical approach. Wouldn’t people prefer to quickly receive the product or service than be treated courteously while they wait? Actually, no. And this is a mistake which can have seriously damaging results.

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Gabi JamesDoes customer service really count?
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How to be a good employer to remote staff

We’ve all heard the mythical stories about companies which have gone beyond strewing around a few bean bags to becoming ginormous, open-plan professional spaces with free food around the clock, puppy pens, gyms and beds for employees to nap in whenever they get sleepy. But of course, these things are not right, or even possible, for a lot of work places. So what is it that can make you a great employer in a slightly more conventional work place?

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Gabi JamesHow to be a good employer to remote staff
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Is working from home the future?

The rate of technological development in the previous few years feels head-spinningly unprecedented, and is expected to continue in leaps and bounds. While for a lot of us, the advent of driverless cars (here appropriately showcased using another significant area of development: Virtual Reality, with a 360 degree video) take us back to giddy childhood dreams, there are some much more immediate and practical benefits remoulding the way we live – and specifically, the way we work.

Is there any need to change?

You’ve probably been hearing for a while that in many industries, the way we work is changing. There are lots of different reasons for this, not least of all a growing concern with how over-work is impacting upon our physical and mental health and the importance of being able to balance our professional and personal lives. This seems to be a particularly tricky area for us dedicated Brits, who have been found to be putting in more hours at the office than any of our European counterparts.

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Gabi JamesIs working from home the future?
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Would you be better suited to working remotely?

Over four million people in the U.K. are estimated to work solely from home. This increase is due to the way we work evolving, meaning going into an office every day isn’t necessarily beneficial for every job role.

Though it may appear that it’s mainly the employees who are better off for working remotely, employers also benefit massively as they require less office space and can therefore cut costs of rent significantly. Advancing technology means it is extremely easy for workers to contact the office from wherever they may be, thus driving the rising number of people working from home.

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Carmen JamesWould you be better suited to working remotely?
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What’s the best time for marketing calls?

Telemarketing can be an extremely efficient way to increase sales, but it is a method that comes with a whole host of its own, specific challenges. Unlike with things like print ads, generally emails, and even text messages, timing is absolutely crucial. With other techniques, people can come to your content as and when they are looking for it: when they open a newspaper, switch on the TV or the radio, scroll through their Twitter feeds, or check their phones. But when you’re placing a phone call, you have to have some level of confidence that there will be somebody at the other end of the line with the ability, willingness, and time to answer the phone and have a conversation at that moment. Telemarketing also comes with its own laws, and businesses who choose to ignore or flout these regulations put themselves at risk of incurring fines of £500,000 from Ofcom and the Information Commissioner’s Office, telemarketing’s regulating bodies. Make sure you know the telemarketing rules, and avoid fines.

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Gabi JamesWhat’s the best time for marketing calls?
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Common conference call mistakes to avoid

Conference calls remain one of the most popular and most powerful communication tools available, and their place as a staple part of most businesses’ coherence and communication has been largely unchallenged. A big part of this is doubtless the ease of accessibility which they provide. You don’t need WiFi, you don’t need a camera or any other specialist technology, you don’t need to be in any specific location – all you need is a telephone, be it landline or handheld.

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Gabi JamesCommon conference call mistakes to avoid
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What is an SMS shortcode?

A shortcode works like a regular telephone number, but it has one characteristic which makes it really special – its length. Shortcodes, as their name suggest, are shorter than most telephone numbers as they are made up of only 5-6 digits. The value of this is that it’s really easy for your customers, and prospective customers, to remember the number and get in touch with you.

Typically, businesses use shortcodes as a means of allowing customers to opt-in to their SMS marketing or feedback campaigns.

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Gabi JamesWhat is an SMS shortcode?
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Free internal communication tool: get talking with Slack

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That is why we have scoured the web to find the best free services to help your business and to bring them to you weekly.

In this edition business communication is in the spotlight with the hugely successful conversation tool, Slack.

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Elliot GreenFree internal communication tool: get talking with Slack
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Are people bored of tech?

A survey conducted by Accenture has yielded some pretty concerning results for the wellbeing of the technology industry. 28,000 consumers in 28 different countries were asked about their intentions and expectations regarding technology in the coming year, and the general impression seems to be one of disappointment, disillusion, and a lack of enthusiasm.

Less than half of all the respondents reported any intention to purchase a smartphone in the next year, dropping from 54% last year to 48% this year. Accenture has been conducting this survey for almost a decade, and this marks the very first time that any drop in the number of people intending to buy a smartphone has been found.

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Gabi JamesAre people bored of tech?