phone

All posts tagged phone

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Why the North is best for contact centres

Recently published reports from CV-Library have revealed that customer services workers are in the worst paid sector, with the average income falling to 36.8% lower than the average income across the nation. This comes after another drop in the typical pay of a customer services worker, which has gone from £20,831 to £19,992 over the course of just one year. It is certainly not a great financial time to be working in contact centres.

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GabiWhy the North is best for contact centres
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Are 6-hour working days a good idea?

For years, Scandinavians have had a reputation for placing at least as much importance on their personal life and well-being as on their professional endeavours and expectations. One consequence of this concern has been the emergence of the 6-hour working day, which first became popular in the 1990s, and is having a resurgence today. But is it really feasible?

Erika Hellstrom, and many like her, the answer is yes. The theory is that working fewer hours means people are actually more productive within the time they do put in, and therefore get just as much done – if not more. It’s not just a case of clocking out of work early; Swedes are expected to completely omit social media, online shopping, personal calls, and other irrelevant activities from their work day. And as these pass-times have been found to eat up a massive 1.5 – 3 hours of the average American worker’s workday, as reported by The Atlantic, the maths adds up. Essentially, you’ll be spending the exact same amount of time working while at work. Just fewer hours squandered procrastinating in the office, and more freed up to spend as you wish.

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GabiAre 6-hour working days a good idea?
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5 practical ways to help banish your carbon footprint

Going green has in the past decade become almost like the new ‘must-have’ accessory for businesses; neglect to take action at your peril, as it can cost you vital public esteem and positive branding. But is it something that should really concern you for your business?

In truth, that’s for you to decide. But the increasing urgency of protecting our planet is undeniable, and as we all live here, we should all be carrying our weight. Businesses contribute to mankind’s carbon footprint in innumerable ways, and cutting back wherever you can could end up making a huge difference – particularly as it would encourage your competitors and the companies you work with to follow in your footsteps, and could lead to positive actions being taken in all sorts of areas!

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Gabi5 practical ways to help banish your carbon footprint
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How a conference call bridge works: the technology behind conference calls

If you have any role in the business environment – or even, increasingly, outside the business environment – you probably have some familiarity with conference calling, but you may be a little unclear on how it actually works. A conference call is like a telephone call, except that multiple people can be connected simultaneously. As you have likely experienced, all the participants dial into a conference bridge to get connected to the teleconference.

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GabiHow a conference call bridge works: the technology behind conference calls
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Carbon offsetting for businesses: a world saviour or a silly idea?

With all the troubles in the world, no business can be solely about making money. We all have to do our little bit to try and make things better, and one area that often – deservedly – receives a lot of attention is trying to tackle environmental issues. This is particularly relevant and beneficial because so many businesses do so often add to rather than help combat climate change.

One way that is becoming increasingly popular among businesses, and individuals too, is carbon offsetting. This is essentially where companies can pay for the carbon emissions they cause to be neutralised, by offsetting them elsewhere. For example, if somebody had to take a flight to a meeting, they would use an offsetting website to calculate how much carbon that flight had added to the atmosphere, and pay for a project designed to reduce future emissions, for example by distributing low-energy lightbulbs to towns in Chile. There are also products available which include carbon offsetting in their price, which means you don’t even have to opt-in to neutralise your impact, it is done from the moment of purchase, or possibly even production.

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GabiCarbon offsetting for businesses: a world saviour or a silly idea?
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The most overlooked process in web design: user testing

Designing a website can seem like an extremely daunting, mammoth task. Of course, it is a key component of any company, and in the modern world almost always an absolute necessity for any business to have success; from florists to banks to political parties and wastepaper basket companies. So, it makes sense that you would spend a great deal of time and money on making your website as attractive, professional and seamless as possible.

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GabiThe most overlooked process in web design: user testing
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How to host a conference call like a pro: The ultimate guide

Having to host a conference call, particularly for the first time, can feel a bit daunting or even confusing. It’s important to have an idea about what you’re doing, so that you can have a productive, useful meeting over the phone, rather than a confused, chaotic call that’s hard work for everyone. To make sure your conference calls are streamlined and productive, we’ve put together this handy, comprehensive guide. Following these steps will allow you to get the most out of your call.

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GabiHow to host a conference call like a pro: The ultimate guide
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Why you’re not as productive as you could be

In a world where time is money and every minute is filled with something, maximum productivity is vital. Everything is constantly speeding up, tasks have to be completed more quickly with fewer steps. The modern business world needs things to be fast, smooth, and efficient. That’s why professional productivity is absolutely essential in order to find success, and there are lots of different ways you can go about boosting yours. Here are just a handful of tips that might help make you more productive, and give you new ideas about what else you can do to use your time more profitably.

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GabiWhy you’re not as productive as you could be
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5 of the best apps for working professionals

There are so many smartphone and desktop applications out there that it can be easy to find your devices completely cluttered up with tools that you rarely use. Many of today’s apps are designed to make life easier and more efficient for us in some way, and a significant proportion of them are geared towards working professionals. But are any of these apps really going to make your job easier?

Well yes, some of them certainly can, because they address very real problems in the work place, like keeping all your notes and ideas organised. But it can be hard to know which apps are reliable and useful without trying them first. It’s also important to realise that any application requires time and attention before you’ll get anything out of it, and this is something that many people struggle with.

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Gabi5 of the best apps for working professionals
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5 tips for working away from the office

The way we work is rapidly changing, as technology allows us to stay constantly connected. Thanks to this, you can now decide how, where and when you work, to suit your own lifestyle, and more people than ever are adopting this new approach. If you have the opportunity to work away from the usual office environment, there are a few things to bear in mind to ensure you are as productive as possible.

1. Think about which environment is right for you

You have just gained the freedom to escape your office with its set rules and hours. So don’t carry on penning yourself in by making assumptions about what your new work environment should be like. For example, working from home doesn’t have to mean working from home. Experiment what kind of environment works for you and makes you as productive as possible – everybody is different. Try out coffeehouses, your garden, a study, the park, a library… there are so many possibilities, and you never know what could be the best for you. With more and more people choosing telecommuting as their mode of work, you can easily surround yourself with other people in the same position as you, so that you are still in a productive and work-driven atmosphere.

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Gabi5 tips for working away from the office