phone

All posts tagged phone

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How to be a good employer to remote staff

We’ve all heard the mythical stories about companies which have gone beyond strewing around a few bean bags to becoming ginormous, open-plan professional spaces with free food around the clock, puppy pens, gyms and beds for employees to nap in whenever they get sleepy. But of course, these things are not right, or even possible, for a lot of work places. So what is it that can make you a great employer in a slightly more conventional work place?

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Gabi JamesHow to be a good employer to remote staff
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Is working from home the future?

The rate of technological development in the previous few years feels head-spinningly unprecedented, and is expected to continue in leaps and bounds. While for a lot of us, the advent of driverless cars (here appropriately showcased using another significant area of development: Virtual Reality, with a 360 degree video) take us back to giddy childhood dreams, there are some much more immediate and practical benefits remoulding the way we live – and specifically, the way we work.

Is there any need to change?

You’ve probably been hearing for a while that in many industries, the way we work is changing. There are lots of different reasons for this, not least of all a growing concern with how over-work is impacting upon our physical and mental health and the importance of being able to balance our professional and personal lives. This seems to be a particularly tricky area for us dedicated Brits, who have been found to be putting in more hours at the office than any of our European counterparts.

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Gabi JamesIs working from home the future?
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Teleconferencing and… medicine?

There is a very high chance that conference calling has become a part of your everyday professional life. This isn’t some sort of sweeping generalisation or narrow-minded view in which everybody works in a 9 to 5 office job.

In fact, teleconferencing has thrived across almost innumerable fields, proving itself useful to tutors and teachers – it was even the starting point of the phenomenon of Dr. Tyler DeWitt’s YouTube channel and the educational revolution to which it is contributing.

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Gabi JamesTeleconferencing and… medicine?
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IVR tips – the good, the bad and the ugly

Interactive voice response (IVR) is a great tool with a bad rep. Despite its potential convenience and ease of use for companies and customers alike, setting up IVR is a task so rarely executed well, that it has become hated and dreaded by many. So what can you do to make your IVR system stand out from the hordes of ineffectual, repetitive, and confusing keypad-conversations that happen every day?

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Gabi JamesIVR tips – the good, the bad and the ugly
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Are people bored of tech?

A survey conducted by Accenture has yielded some pretty concerning results for the wellbeing of the technology industry. 28,000 consumers in 28 different countries were asked about their intentions and expectations regarding technology in the coming year, and the general impression seems to be one of disappointment, disillusion, and a lack of enthusiasm.

Less than half of all the respondents reported any intention to purchase a smartphone in the next year, dropping from 54% last year to 48% this year. Accenture has been conducting this survey for almost a decade, and this marks the very first time that any drop in the number of people intending to buy a smartphone has been found.

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Gabi JamesAre people bored of tech?
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Free online chat tools with LivePerson

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly.

This week we look at how you could add another string to your customer service bow with online chat tool LivePerson.

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Elliot GreenFree online chat tools with LivePerson
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Free social media management: Look after your customers with Hootsuite

Social Media can be one of the best tools for spreading knowledge of your brand. A single post that goes viral could suddenly mean your company name is on the lips of millions of potential customers. However, a poorly managed channel can be a thorn in your virtual side.

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Elliot GreenFree social media management: Look after your customers with Hootsuite
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Free workflow management: Keeping your team on track with Asana

At WHYPAY? we believe that effective business tools shouldn’t cost the Earth, which is why we set out to make the best free conferencing service out there. This got us thinking: if you can get conference calls for no cost, what other great services can you get for free? That’s why we’ve scoured the web to find the best free services to help your business and to bring them to you weekly.

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Elliot GreenFree workflow management: Keeping your team on track with Asana
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What is LiFi?

A buzz is quickly growing around the term ‘LiFi’, but what is it actually all about? The quick version is, it’s a much, much, much faster version of WiFi – about 100 times faster, in fact, reaching up to 224GB/s. Li-Fi is an abbreviated form of ‘Light Fidelity’, which is the term given to this particular wireless connection. As its name suggests, it is an optical wireless communication, using visible light, infra-red, and near ultra-violet in the place of radio frequency waves. This means it can carry a great deal more information. In normal Visible Light Communication, LEDs (Light Emitting Diodes) are switched on and off rapidly – too rapidly for a human to notice. However, LiFi would involve keeping the LEDs switched on all the time, although they could be dim enough to be impossible to perceive by the naked eye. This, of course, means that LiFi will be a relatively energy efficient mode of communication.

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Gabi JamesWhat is LiFi?
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Why the North is best for contact centres

Recently published reports from CV-Library have revealed that customer services workers are in the worst paid sector, with the average income falling to 36.8% lower than the average income across the nation. This comes after another drop in the typical pay of a customer services worker, which has gone from £20,831 to £19,992 over the course of just one year. It is certainly not a great financial time to be working in contact centres.

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Elliot GreenWhy the North is best for contact centres