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Why you should personalise your conference call

Admin 9th July 2014

A conference call is an excellent method to save time, money and energy while organising a business meeting. Cutting down on extremely high travel and hotel costs, phone conferencing can bring people together to communicate and discuss ideas, hold seminars, meetings and even train employees. However the easy utility of conference calls must not blind one to the fact that one is still communicating with people, as complex as oneself.

A face-to-face meeting leaves ample room for the filling up of vacancies with non-verbal clues like the body language and fillers, demeanour and facial expressions, all of which are absent in a normal teleconference. The success of most businesses depends on subtle hints like this; the client must feel comfortable on a human level with the business agency. How can you effectively get through to a client in a telephone meeting? The answer is personalisation.

Why must one personalise a call?

A business agency could be anything one wants it to be. Most often it is a profit-motivated enterprise run by an individual or individuals. But how does one gain profit, legally in a business? As most successful businessmen would tell you, the catch-word here is trust. In a teleconferencing scenario, the hints and signs that a communicating person leaves are left out in the void. To show your caller/callers that you care, that you are genuinely interested in hearing them out, that you would like to see their side of the story, you must personalise the call. The participators in a meeting should not end feeling ignored.

One of the many great merits of teleconferencing services is the easy reach it allows, across borders and local trivialities. As you reach out to unacquainted people facing a telephone, they must feel comforted by your presence behind the phone.

A deal can be pushed or it can be gifted. Personalising a call means all the difference between a good business deal and a bad one and let’s face it we all want a good deal.

How to personalise a call

Calling out the names of participants as they enter the meeting is a good way to get everyone acquainted with each other. A greeting will never go unanswered, and will be the verbal equivalent of a handshake. Ask for opinions, provide answers. Most teleconference services provide facilities such as web access, which you must make sure that everyone is knowledgeable about. Inform all present about the agenda. Apologise and offer thanks whenever required.

Should you hold conference calls or a video calls?

Admin 12th March 2021

A lot of us often wonder about whether to choose conference calls or video calls. There are big benefits on both sides, and some shared across the two. After all, there’s no doubt that advancements in call technology have paved the way for new communication methods at work. They allow us to host keynote presentations from across the world, offering inclusivity to those with accessibility needs. Any type of group phone call also provides a sense of connection when teammates are working apart – something particularly valuable through COVID-related lockdowns and social distancing.

But while jumping on a video call has become a knee-jerk reaction for many, it’s not without its drawbacks. Video brings some complications that traditional conference calls simply don’t have. If you’re wondering whether to organise a conference call or video call, don’t forget that sometimes just picking up the phone is the better option.

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How to encourage conference call participation

Admin 2nd March 2021

With telecommuting become part and parcel of daily life, the need to encourage conference call participation is on all our radars. Whether you are a developer, manager, director or client, you will probably understand the challenges that conference call participation can pose. Meeting dynamics often solidify rather quickly, as extraverted participants take centre stage and readily express their opinions. Bolder characters may be excellent for producing new ideas. Unfortunately, though, it can cause participants who are more reserved to fade into the background. If you want to enhance your team’s productivity and unity, implementing some of the following solutions can work wonders. After all, we all want to learn how to have more effective conference calls.

Both the call’s leader and its participants can make a huge difference in encouraging conference call participation. Read on to discover some tips and tactics to improve your team’s conference call participation.

Business Conference Calls, Business Tips and Advice, Conference Call Tips, Remote Working

How do you make a conference call more fun?

Admin 11th February 2021

It’s Tuesday afternoon and you’re already four conference calls into the week. Of course, conference calls are important for so many businesses. But making conference calls more fun should be a bigger priority. Otherwise, they can become tedious and repetitive, and morale and productivity will drop.

Whether you’re working from home and need to catch up with colleagues, or you’re calling clients, these tips will help to make your next conference call more fun.

Conference Call Tips, Remote Working