FAQ

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We've added the questions we're frequently asked below, but understand you may have others. Please contact us via the Helpdesk if you do.

How is it free?

In a word, no. You don’t pay us a bean for using our service. You simply pay your phone provider the cost of your call to the 033 3443 3443 dial-in number. The same goes for the other callers on your conference. And what’s so great about that? Well, if you’re a UK caller and have bundled minutes available at the time of the conference, the call will be included in these minutes, otherwise it will be charged by your provider (not by WHYPAY?) at your standard landline rate (the same rate you get charged for calling 01 or 02 numbers).

Please check your provider’s information regarding the details of your bundled minutes package, as some providers start charging after a certain call duration (usually 1 hour). However many providers allow you to hang up and re-dial before you reach that point in order to avoid being charged, since they then see it as two separate calls.

Under Ofcom regulations, calls to 03 numbers must be included in bundled minutes offered by any UK fixed or mobile network operator in exactly the same way as calls to 01 or 02 numbers. This applies to calls from any type of UK line, including mobiles, landlines and payphones. So if calls to landlines are included within your bundled minutes, then your calls to WHYPAY? will be too. If you pay for your calls to landlines, or exceed your bundled minutes, then calls to WHYPAY? will be charged by your provider (not by WHYPAY?) at the same rate. Please note this only applies to UK callers.

Please check your provider’s information regarding the details of your bundled minutes package, as some providers start charging after a certain call duration (usually 1 hour). However many providers allow you to hang up and re-dial before you reach that point in order to avoid being charged, since they then see it as two separate calls.

Lots of people think WHYPAY? is simply too good to be true, but we can assure you it really isn’t. Calls to 03 numbers are included in bundled minutes for UK callers under Ofcom regulations. This means that if you’re a UK caller and get bundled minutes to landline numbers then you can use those same bundled minutes to make WHYPAY? conference calls. Check with your provider if you’re not sure whether bundled minutes are included in your contract.

In case you’re wondering how we can provide a truly free service, the answer is that it is supported by the fraction of a penny per minute rebate that we receive from BT for calls made to our 03 dial-in number.

This provides a wafer-thin margin allowing us to provide WHYPAY? at no cost to you. We do not charge to use the service or any of its extra features, nor do we insist that you provide an email address to obtain a conference room. Handling such large volumes of long-duration calls allows us to offer a viable free service. Better still, the more people that use WHYPAY? the more we are able to invest in enhanced features like call recording which we introduced some time ago. (So spread the word and do take a moment to review the service on Trustpilot!)

WHYPAY? is free for calls from any type of UK line, including mobiles, landlines and pay-phones. Other “free” conference services (free in the sense that they don’t also charge to host the conference call) are operated on special rate 084 numbers. These are generally excluded from bundled minutes and often charged at a much higher rate.

 

Conference rooms

Your Room Number and PIN are permanent, which means that you can dial in to your existing rooms as many times as you like, so there’s no need to go onto the WHYPAY? website each time unless you wish to set up another room.

Yes, your room is permanent, and you may dial in using the details provided as many times as you like. If you need to create additional conference rooms, simply visit our homepage to create new ones or set up a free account to manage up to 50 rooms and use our advanced features.

Each time you generate a conference room, you can use the Add To Contacts feature on that page to add the details to your contacts list on your smartphone or computer. The contact details will include a speed dial number so you’ll have your conference room at your finger tips. You can manually dial the speed dial number, or you can simply tap the number on most smartphones to dial in instantly.

Your speed dial number will look something like this:

+443334433443,,12345678#,,4321#

If you create an account you can also schedule conferences and arrange email notifications to participants providing details of the conference with a calendar event attached, as well as a contact card so that the recipients can add the room details to their contact list as well. You can even dial straight in from your calendar on most smartphones!

If you need a lot of conference rooms then we would recommend creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can then add up to 50 rooms and manage each of them from your account page.

 

Setting up a conference call

No, you can dial into a WHYPAY? conference from any touch-tone phone, mobile phone, landline phone, payphone and even using services such as Skype, in the same way that you would make a normal phone call.

Our service allows up to 100 callers to join a conference. If you would like to arrange to have more than 100 callers on a conference at any one time, please take a look at Call.Group which offers conferencing for up to 500 telephone participants.

No, you don’t have to schedule your conference call in advance unless you wish to do so. Your conference rooms are permanent so you can dial in at any time. If you do wish to set up scheduling, then you can do this by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can set up scheduling for any of the conference rooms linked to your account.

If you wish to schedule a conference call, and have email notifications automatically sent out to participants with all the details they need to dial in, then you can do this by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can set up email notifications and scheduling for any of the conference rooms linked to your account.

There is no time limit for the conference call itself, but individual participants have a maximum call time of 8 hours each – however if they wish to continue beyond that then they can just hang up and dial back in to the conference, as this would be seen as a separate call.

 

Security

Each room is allocated a random 8-digit Room Number and a 4-digit PIN, which has an astronomical number of permutations, so you don’t need to worry about an uninvited participant accidentally or otherwise dialling both your Room Number and PIN correctly.

Our website uses HTTPS, and therefore any data sent to and from the website cannot be intercepted by a third-party. Account information is held on a secure server, and your account password is encrypted. If you choose to record a conference call, access to any recordings is controlled by the conference room organiser. Conference call recordings are not sent out via email as this is not considered a secure communication method. Recordings are downloaded securely via your WHYPAY? account.

 

International access

I am a UK mobile subscriber roaming whilst abroad

If you use a mobile phone connected to a UK network but are currently overseas (i.e. you are roaming), you should check how to dial a UK number from your handset. Many handsets use dial-assist services so you will dial the same number as if you were physically in the UK (i.e. 033 3443 3443). If that doesn’t work, try dialling the number using the following formats:

  • +44 33 3443 3443
  • 00 44 33 3443 3443

When you hear the WHYPAY? announcement, enter your conference room number and PIN in the usual way.

European Union

If you are using a mobile phone connected to a UK network and are calling from within the European Union, your call is included in your bundled minutes, just as it is from within the UK. Take a look at this page on the Ofcom website for further information about EU roaming.

Rest of World

If you are calling from a UK number whilst outside the EU, please check your roaming package with your mobile operator.


I’m calling in from an overseas network

If you’re dialling in from abroad (but NOT using a phone connected to a UK network), you should still be able to access the service by calling +44 33 3443 3443. However, 03 numbers cannot be dialled from some overseas countries. If you experience any problems reaching +44 33, please try our alternative international dial-in numbers:

  • +44 18454 18454 or
  • +44 20 3634 3634

If you are unable to connect using the +44 prefix from your handset, please check the international access code for the country you’re calling from. Here is a list of international access codes (right hand column). Simply dial the international access code shown for your country followed by 44 18454 18454 or 44 20 3634 3634. You should then hear the WHYPAY? announcement.

Your existing Room Number and PIN can be used in the same way when dialling this number.

Calls made from outside of the UK will be subject to call charges levied by your local phone provider. Participants should check with their local providers if they have any queries regarding international dialling and any associated costs.

Of course, if you want to provide toll-free international access for your participants, it’s also worth taking a look at our web conferencing service at Call.Group. As well as free, web access to conference calls, we offer plans which include a variety of international toll-free access numbers.

 

Features

You can set up participant announcements at no extra cost by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, participant announcements can be switched on/off at any time for any of the conference rooms linked to your account. Simply toggle the participant announcements option when you create or edit the room.

You can easily record your conference calls at no extra cost by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, conference recording can be switched on/off at any time for any of the conference rooms linked to your account. Simply toggle the conference recording option when you create or edit the room.

When you enable conference recording for a room you can also specify the email addresses of the individuals you wish to have access to the recordings. You can edit this list as time goes on. Please note that only the individuals who are in the list at the time the conference call is made will have access to the corresponding recording.

When the conference call has ended, an email will be sent to you and any email addresses you have specified with a link to log in/create an account and download the recording. Please note that due to data storage constraints conference recordings are only available to download for 7 days after the conference call, after which they are deleted.

Absolutely! What’s more, you can decide which conference call participants receive call recordings after the call. You’ll need to create a free account – and do keep in mind that call recordings are only stored for seven days on our servers, so be sure to download your recording once your call has finished.

When you enable conference recording for a room you can also specify the email addresses of the participants you wish to have access to the recordings. Although you can edit this list between organising the conference and the time it commences, please note that only those listed at the time the conference call commences will have access to the corresponding recording.

When the conference call has ended, an email will be sent to you and any email addresses you have specified with a link to log in/create an account and download the recording. Please note that due to data storage constraints conference recordings are only available to download for 7 days after the conference call, after which they are deleted.

IMPORTANT: Recordings are automatically deleted 7 days from date of the call.

Locating your recording

Organisers

Once you have logged in, select the relevant Conference Room using the grey Select room navigation. Then just below that you have three options, one being Previous conferences. If you click on that title you will be shown a list of the dates and times of the calls which used that room, and over to the right there will be a Download link for all calls that have been recorded and that have not expired.

Participants

If you joined someone else’s WHYPAY? conference call, and they specified you as a call recording recipient, you’ll need to log in (or create an account) to access your recording. Once you’re logged in, click on Other rooms, and then Previous conferences to see a list of previous calls and available recordings.

Yes, you can do this by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can enter a list of recipients to receive email notifications for any of the conference rooms linked to your account.

Yes, you can do this by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can set up dates, times and recurrence for any of the conference rooms linked to your account.

Yes, you can do this by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you will be able to see the conference history for any of the rooms linked to your account.

 

Troubleshooting

Yes, it may be us not you! Just in case you’ve been through all of the FAQs and are still having problems, or if something seems to be broken or not functioning properly on the WHYPAY? website then please check that you’re using the most up-to-date version of your browser and refresh the page. If you’re using Internet Explorer, please also check that Compatibility Mode is disabled for whypay.net. If the issue persists then please get in touch via the Helpdesk.

Elliot GreenFAQ