Sections

How is it free?

In a word, no. You don't pay us a bean for using our service. You simply pay your phone provider the cost of your call to the 033 3443 3443 dial-in number. The same goes for the other callers on your conference. And what's so great about that? Well, if you're a UK caller and have bundled minutes available at the time of the conference, the call will be included in these minutes, otherwise it will be charged by your provider (not by WHYPAY?) at your standard landline rate (the same rate you get charged for calling 01 or 02 numbers).

Please check your provider's information regarding the details of your bundled minutes package, as some providers start charging after a certain call duration (usually 1 hour). However many providers allow you to hang up and re-dial before you reach that point in order to avoid being charged, since they then see it as two separate calls.

Under Ofcom regulations, calls to 03 numbers must be included in bundled minutes offered by any UK fixed or mobile network operator in exactly the same way as calls to 01 or 02 numbers. This applies to calls from any type of UK line, including mobiles, landlines and payphones. So if calls to landlines are included within your bundled minutes, then your calls to WHYPAY? will be too. If you pay for your calls to landlines, or exceed your bundled minutes, then calls to WHYPAY? will be charged by your provider (not by WHYPAY?) at the same rate. Please note this only applies to UK callers.

Please check your provider's information regarding the details of your bundled minutes package, as some providers start charging after a certain call duration (usually 1 hour). However many providers allow you to hang up and re-dial before you reach that point in order to avoid being charged, since they then see it as two separate calls.

Lots of people think WHYPAY? is simply too good to be true, but we can assure you it really isn't. Calls to 03 numbers are included in bundled minutes for UK callers under Ofcom regulations. This means that if you're a UK caller and get bundled minutes to landline numbers then you can use those same bundled minutes to make WHYPAY? conference calls. Check with your provider if you're not sure whether bundled minutes are included in your contract.

WHYPAY? is supported by the fraction-of-a-penny per-minute outpayment it receives from BT for calls made to its 03 dial-in number. WHYPAY? is owned by Call Collective Limited and was created as a way of giving something back to the telecoms industry. Click here to find out more about Call Collective.

people Conference rooms

Your Room Number and PIN are permanent, which means that you can dial in to your existing rooms as many times as you like, so there's no need to go onto the WHYPAY? website each time unless you wish to set up another room.
Yes, your room is permanent, and you may dial in using the details provided as many times as you like. If you need to create additional conference rooms, simply visit our homepage and click on The Big Green Button.
Each time you generate a conference room, use the Add To Contacts feature on that page to add the details to your contacts list on your smartphone or computer. The contact details will include a speed dial number so you'll have your conference room at your finger tips. You can manually dial the speed dial number, or you can simply tap the number on most smartphones to dial in instantly.

Your speed dial number will look something like this:

+443334433443,,12345678#,,4321

If you create an account you can also schedule conferences and arrange email notifications to participants providing details of the conference with a calendar event attached, as well as a contact card so that the recipients can add the room details to their contact list as well. You can even dial straight in from your calendar on most smartphones!

If you need a lot of conference rooms then we would recommend creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, you can then add up to 50 rooms and manage each of them from your account page.

settings_phone Setting up a conference call

No, you can dial into a WHYPAY? conference from any touch-tone phone, mobile phone, landline phone, payphone and even using services such as Skype, in the same way that you would make a normal phone call.
Our service allows up to 100 callers to join a conference. If you would like to arrange to have more than 100 callers on a conference at any one time, please let us know prior to the conference and we may be able to manage this limit for you. Please ensure that you include the details of the proposed conference, including the date, time, Room Number and PIN.
No, you don't have to schedule your conference call in advance unless you wish to do so. Your conference rooms are permanent so you can dial in at any time. If you do wish to set up scheduling, as well as gain access to a range of other free features, then you can do this by creating an account.
If you wish to schedule a conference call, and have email notifications automatically sent out to participants with all the details they need to dial in, then you can do this by creating an account, which also gives you access to a range of other free features.
There is no time limit for the conference call itself, but individual participants have a maximum call time of 8 hours each - however if they wish to continue beyond that then they can just hang up and dial back in to the conference, as this would be seen as a separate call.

security Security

Each room is allocated a random 8-digit Room Number and a 4-digit PIN, which has an astronomical number of permutations, so you don't need to worry about an uninvited participant accidentally or otherwise dialling both your Room Number and PIN correctly.

Our website uses HTTPS, and therefore any data sent to and from the website cannot be intercepted by a third-party. Account information is held on a secure server, and your account password is encrypted. If you choose to record a conference call, access to any recordings is controlled by the conference room organiser.

language International access

Yes, you can invite people from outside of the UK to use the WHYPAY? conferencing service.

It’s a good idea for your participants to check that they can reach UK 03 numbers from their country. Should they experience problems calling +44 33 3443 3443 then they should try one of our alternative international dial-in numbers: +44 84 5578 5578 or +44 18454 18454.

Your existing Room Number and PIN can be used in the same way when dialling these numbers.

Calls made from outside of the UK will be subject to call charges levied by their local phone provider. Participants should check with their local provider if they have any queries regarding international dialling and any associated costs.

Please note that our +44 18454 18454 number will NOT work if dialled from within the UK and offers no cost saving over calling +44 33 3443 3443. Technically +44 84 5578 5578 can be dialled from within the UK, but it would be charged at 7 pence per minute plus your phone company’s access charge, so there’s no reason not to use +44 33 3443 3443 instead!

The international dialling prefix to use will depend on the country you are calling from. For most countries, you just replace the + with 00 (e.g. 00 44 33 3443 3443), however there are some exceptions, such as the USA (which uses 011, e.g. 011 44 33 3443 3443) and Australia (which uses 0011, e.g. 0011 44 33 3443 3443). Click here to find out which international dialling prefix your country uses.

stars Features

You can set up participant announcements at no extra cost by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, participant announcements can be switched on/off at any time for any of the conference rooms linked to your account. Simply toggle the participant announcements option when you create or edit the room.
You can easily record your conference calls at no extra cost by creating an account. This is free to do, and will give you access to a range of other free features as well. Once you have an account, conference recording can be switched on/off at any time for any of the conference rooms linked to your account. Simply toggle the conference recording option when you create or edit the room.

When you enable conference recording for a room you can also specify the email addresses of the individuals you wish to have access to the recordings. You can edit this list as time goes on. Please note that only the individuals who are in the list at the time the conference call is made will have access to the corresponding recording.

When the conference call has ended, an email will be sent to you and any email addresses you have specified with a link to download the recording. Please note that due to data storage constraints conference recordings are only available to download for 7 days after the conference call, after which they are deleted.

The conference organiser specifies who they wish to have access to any recordings made in their conference room. If you are on their list when a conference call is made, you will be sent an email shortly after the conference has ended with a link to download the recording. Please note that due to data storage constraints conference recordings are only available to download for 7 days after the conference call, after which they are deleted.

help Other

If something seems to be broken or not functioning properly on the WHYPAY? website then first of all please check that you're using the most up-to-date version of your browser and refresh the page. If the issue persists then please identify a series of steps by which it can be replicated and then email these along with a brief description and any screenshots where applicable to info [at] WHYPAY [dot] net.
Get in Touch
5th Floor, Oxford Place, 61 Oxford Street, Manchester, M1 6EQ
033 3443 3366 (Customer Support)